Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Your Mission
You will sit in the second line, reporting to the Chief Risk Officer, with broad exposure to ExCo, Board and senior leadership across the group. This is an L2 leadership role — you will set the enterprise and operational risk agenda and operate as a credible peer to the most senior leaders in the business.
You will redesign and embed Teya's enterprise and operational risk management approach so that it is fit for purpose today and scalable for a more complex, multi-entity, increasingly regulated future. You will turn risk management into something clear, practical and decision-useful.
Responsibilities
Redesign the ERMF and translate it into clear risk appetite statements, KRIs, ownership structures and core controls
Drive adoption across L1 and L2 leadership, ensuring the framework is embedded in how the business runs — not treated as a paper exercise
Build the control framework, incident management approach and GRC toolset from the ground up
Create consolidated monthly risk MI for ExCo and the Board, joining up enterprise, operational and Compliance reporting into one coherent view
Lead operational risk scenario analysis for capital assessment (Pillar 2) purposes
Own second line oversight of fraud and cyber risk, working closely with the first line and MLRO
Provide credible challenge to senior stakeholders while remaining pragmatic and commercially grounded
Requirements
You have done this before. You have built or materially redesigned enterprise and operational risk frameworks in a complex, highly regulated environment — and you know how to get from principles to operating reality. You simplify without losing rigour, and you win credibility by being sharp, practical and commercially aware.
Significant enterprise and operational risk experience in regulated financial services
A track record of designing or redesigning an ERMF and embedding it with senior stakeholders
Strong experience defining risk appetite, KRIs, ownership structures and governance that actually work
Deep expertise building controls frameworks, testing approaches and deficiency management
Experience with incident management frameworks, GRC tooling decisions and Board-level risk reporting
Operational risk scenario analysis and Pillar 2 capital assessment experience
Second line oversight of fraud risk, and strong cross-functional stakeholder skills
Experience in high-growth fintech or across multiple jurisdictions is a plus
The Perks
Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
Cycle-to-Work Scheme.
Health and Life Insurance.
Pension Scheme.
25 days of Annual Leave (+ Bank Holidays).
Possibility to travel to different offices around Europe.
Office snacks every day.
Friendly, comfortable and informal office environment in Central London.
Flexible working hours, as long it suits both you and your team.
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Significant enterprise and operational risk experience in regulated financial services
- Experience designing or materially redesigning an Enterprise Risk Management Framework (ERMF) and embedding it with senior stakeholders
- Strong experience defining risk appetite, KRIs, ownership structures and practical governance
- Deep expertise building controls frameworks, testing approaches and deficiency management
- Experience with incident management frameworks, GRC tooling decisions and Board-level risk reporting
- Operational risk scenario analysis and Pillar 2 capital assessment experience
- Second line oversight of fraud risk and ability to work closely with first line and MLRO
- Ability to provide credible challenge to senior stakeholders while remaining pragmatic and commercially grounded
- Experience in high-growth fintech or across multiple jurisdictions
Teya Compensation & Benefits Highlights
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Equity Value & Accessibility — All employees join a stock option plan (USSOP) from day one, making ownership broadly accessible. Feedback suggests this equity component is a standout element of the package.
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Healthcare Strength — Private medical insurance and supportive sick pay are included in core locations, with named coverage such as Bupa in the UK. Coverage is consistently highlighted in UK and European locations.
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Leave & Time Off Breadth — Employees receive 25 days of annual leave plus bank holidays, described as ample time for rest and recreation. This breadth is positioned as a standout component in UK and European locations.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
Teya Offices
OnSite Workspace
We believe great ideas happen when people come together. Our hybrid approach gives you the flexibility to work from home, but we encourage spending at least three days a week in the office to collaborate, connect, and keep our culture strong.
