Shape the Future of People Technology at Mukuru
At Mukuru, we're on a mission to create financial inclusion across Africa, and we know that exceptional employee experiences start with exceptional technology. We're looking for a Human Capital Systems Manager who is passionate about people, systems, data, and AI to lead the evolution of our Human Capital technology ecosystem.
This is more than a systems role. It's an opportunity to drive digital transformation, influence strategic decision-making, and build intelligent solutions that make work better for hundreds of employees across multiple countries. If you enjoy solving complex challenges, optimising processes, and leveraging technology to create meaningful impact, we'd love to meet you.
What You'll Be DoingYou'll be the driving force behind our Human Capital technology landscape, ensuring our systems are efficient, connected, scalable, and future ready.
Your key focus areas will include:
Leading Our People Technology Ecosystem- Own and optimise our Human Capital systems landscape, including HRIS, ATS, payroll and other people technologies.
- Develop and execute the HC technology roadmap aligned to business and People strategy.
- Drive system enhancements, integrations, testing, upgrades and continuous improvement initiatives.
- Partner with Technology, Finance, Payroll and business stakeholders to deliver seamless employee experiences.
- Identify opportunities to automate and improve People processes using AI and intelligent automation.
- Design and implement AI-powered solutions, workflows and digital experiences.
- Support adoption of emerging technologies that improve efficiency, reporting and decision-making.
- Evaluate new tools and innovations that can create measurable business value.
- Act as the custodian of the payroll systems environment, ensuring functionality, governance and continuous optimisation.
- Partner closely with Payroll teams to support system requirements, enhancements and reporting needs.
- Ensure payroll technology supports remuneration practices, compliance requirements and business growth.
- Partner with Talent Acquisition teams to enhance ATS functionality and candidate experience.
- Improve recruitment workflows, automation and system integrations.
- Ensure recruitment technology remains secure, efficient and scalable.
- Leverage data and analytics to provide actionable workforce insights.
- Improve reporting capabilities and support data-driven decision-making across the business.
- Champion data integrity and governance across all Human Capital systems.
We're seeking someone who combines technical expertise with strong business understanding and a genuine passion for People technology.
Experience- 8+ years' experience working with HR technology, HRIS, payroll systems or enterprise systems environments.
- Proven experience leading system optimisation, integrations and digital transformation initiatives.
- Experience working with HRIS, ATS and payroll platforms.
- Strong knowledge of remuneration, payroll processes and associated governance requirements.
- Experience managing vendors and cross-functional stakeholders.
- Experience implementing AI, automation or workflow transformation solutions.
You'll thrive in this role if you have experience with:
- HRIS and ATS platforms
- PaySpace or similar payroll solutions
- API integrations and workflow automation
- Microsoft Copilot and AI-enabled technologies
- Power Automate, automation platforms and digital workflow tools
- Data analytics and reporting solutions
- Strategic thinking
- Systems and process optimisation
- Stakeholder management and influencing capability
- Business analysis and problem solving
- Change management and communication skills
- Curiosity around AI and emerging technologies
- Strong attention to detail and execution focus
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Skills Required
- 8+ years experience working with HR technology, HRIS, payroll systems or enterprise systems environments.
- Proven experience leading system optimisation, integrations and digital transformation initiatives.
- Experience working with HRIS, ATS and payroll platforms.
- Strong knowledge of remuneration, payroll processes and associated governance requirements.
- Experience managing vendors and cross-functional stakeholders.
- Experience implementing AI, automation or workflow transformation solutions.
- Experience with PaySpace or similar payroll solutions.
- Experience with API integrations and workflow automation.
- Experience with Microsoft Copilot and AI-enabled technologies.
- Experience with Power Automate, automation platforms and digital workflow tools.
- Experience with data analytics and reporting solutions.
- Strategic thinking.
- Systems and process optimisation skills.
- Stakeholder management and influencing capability.
- Business analysis and problem solving skills.
- Change management and communication skills.
- Curiosity around AI and emerging technologies.
- Strong attention to detail and execution focus.
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
