Group Privacy and Compliance Manager

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe, expect to think differently, challenge the norm and find your purpose. 

Why Probe? Probe Group amplifies human capabilities with technological excellence. In a world that has never been more talent competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Group Privacy and Compliance Manager position at Probe CX, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands. 

About the Role

The Group Privacy and Compliance Manager is responsible for overseeing and managing the compliance framework across Probe CX in Australia, New Zealand and the Philippines. The role involves designing, implementing and continuously reviewing and improving compliance programs to ensure adherence to applicable laws, regulations and industry standards. The Probe CX Group Privacy and Compliance Manager will work closely with various departments to promote a culture of integrity and ethical conduct. 

Key Responsibilities: 

Compliance Strategy and Advisory : Develop, implement, and manage a compliance program aligned with regulatory requirements. Assess company operations to identify risks and develop mitigation strategies. Update policies, procedures, and guidelines in response to regulatory changes, while keeping employees informed and promoting a compliance-focused culture. Maintain accurate records of compliance activities, assessments, and corrective actions.

Auditing : Regularly audit Probe CX compliance procedures and operational practices to identify weaknesses and recommend improvements. Coordinate audits on privacy, debt collection, and other guidelines to assess potential risks and non-compliance. Develop and manage action plans based on audit results and support operations during client compliance and governance audits.

Incident Response and Reporting : Monitor and manage compliance incident reports, leading investigations and ensuring appropriate corrective actions. Implement preventative measures to mitigate future risks, and conduct privacy assessments for reported incidents in consultation with the Group General Counsel.

Licensing : Assist with license renewals, including debt collection licenses, and notify regulatory bodies of any relevant changes. Liaise with external regulating bodies for license renewals and memberships as needed.

Risk Management : Identify, assess, and mitigate compliance risks in Probe CX business activities, regularly reviewing control measures. Report risks to the Group General Counsel and relevant stakeholders.

ESG : Support Probe CX's ESG strategy, focusing on data governance and compliance. Complete relevant client ESG questionnaires as needed.

About You 

You are an experienced compliance professional specialising in privacy regulations. You excel at identifying risks, implementing solutions, and managing compliance programs. Known for your strong communication skills, you can explain complex concepts clearly and work collaboratively across teams. You’re a natural leader who thrives in fast-paced environments, meeting deadlines while upholding high ethical standards.

Skills and Experience Required: 

• Minimum of three years' experience in a compliance role with a focus on privacy compliance

• Strong analytical skills to assess risks and implement effective solutions

• In-depth knowledge of local, state, and national laws, standards, and codes, including privacy regulations

• Ability to analyse incident reports, identify trends, and produce stakeholder reports

• Strong leadership skills to drive compliance initiatives and ensure timely execution

• Collaborative and able to work cross-functionally with internal and external stakeholders

• Commitment to ethical standards and high levels of integrity

• Excellent communication skills to explain compliance concepts to diverse audiences

• Ability to manage multiple deadlines in a fast-paced environment

• Solid understanding of legal requirements, including Privacy and Australian Consumer Law

• Australian Citizenship

If you're passionate about compliance and privacy and ready to make an impact within a dynamic, fast-paced environment, we’d love to hear from you! Apply now to join our team and help shape the future of compliance at Probe CX.

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe Group equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!