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The software company powering the path to the world’s new medicines.
The Role
Lead customer-facing program management for Veeva's Commercial product with accountability for service delivery, stakeholder alignment, deployment governance, application management, and coordinating Customer Success, Product, and Sales to drive adoption and commercial outcomes.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva is looking for an industry and customer expert that is driven to be hands-on to deliver solutions to connect sales, market, and medical. We are partnering with our cusotmers in the industry to set a strategic vision that brings an industry-first approach by delivering our customers technology landscape to the Commercial Cloud with the next-generation CRM.
You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer's business needs and drive advancement opportunities for new product sales and product adoption.
As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams including Product and Sales to bring the best of Veeva in benefit of the customer.
This is a customer-facing role that will work from both customer site, home office, and offsite meetings.
What You'll Do
- Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
- Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
- Establish post-deployment application management
- Support implementation proposals and services contract negotiation
- Coordinate Customer Success Manager activities to drive product value and adoption
- Coordinate Product Management and Product Support activities
Requirements
- 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
- Consulting experience across multiple functional areas for enterprise pharma clients
- Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
- Experience in technology strategy and roadmap development for large pharma customers
- Proven executive communication skills
- Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
- Travel up to 50% of the time
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Compensation
- Total compensation: 100,000 - 180,000 EUR
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
#LI-Remote#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
- Consulting experience across multiple functional areas for enterprise pharma clients
- Track record of leading diverse global teams to deliver large, complex technology implementations with measurable business results
- Experience in technology strategy and roadmap development for large pharma customers
- Proven executive communication skills
- Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, establishing effective processes, and influencing without authority
- Ability to work well with third parties and organize disparate groups to maintain program cadence
- Willingness and ability to travel up to 50% of the time
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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