Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.
Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.
Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security.
Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in.
Overview:
We seek an experienced Global IT Manager to lead and scale IT operations across our global offices. You'll oversee IT infrastructure, service delivery, SaaS environments, security, and key IT projects to support rapid growth. This hands-on role requires cross-functional collaboration to ensure a secure, efficient, and scalable IT ecosystem.
RESPONSIBILITIES:
Leadership & Operations
- Lead, mentor, and scale the global IT team.
- Oversee IT governance, service delivery, and incident resolution.
- Automate workflows and improve operational efficiency.
Infrastructure & Security
- Manage network administration, endpoint security, backups, and disaster recovery.
- Ensure compliance with security policies, access management, and identity governance.
SaaS & Tool Management
- Oversee enterprise tools (Microsoft 365, Google Workspace, Slack, Zoom).
- Optimize SaaS security, user provisioning, and collaboration tools.
Documentation & Collaboration
- Maintain IT knowledge base and performance metrics.
- Partner with security, engineering, and business teams to drive IT initiatives.
REQUIREMENTS:
- 5+ years in IT management in global, high-growth environments.
- Expertise in SaaS IT infrastructures, security practices, and ITIL frameworks.
- Strong problem-solving, communication, and stakeholder management skills.
- Preferred: IT certifications (ITIL, CISSP, CISM).
Preferred Expertise:
- IT operations in cross-platform environments (MacOS, Windows, Linux).
- ITSM tools (Jira, Zendesk), MDM solutions (Intune, Jamf), and identity platforms (Okta, Azure AD).
- Network management (Cisco Meraki, Fortinet) and SaaS optimization (BetterCloud, Torii).
- AI-driven IT automation and security compliance (SOC2, ISO27001).
- Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
- Team Culture: A collegial, collaborative, fun work environment with frequent team events
- Professional Development: Sponsored learning & development program
- Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs)
What the Team is Saying
Pontera Compensation & Benefits Highlights
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Retirement Support — A competitive 401(k) match with immediate vesting and access to a financial advisor bolster long-term savings support. These features provide strong retirement-oriented value.
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Parental & Family Support — Fully paid parental leave and dedicated reimbursement for fertility and adoption services provide meaningful family support. An onsite mother’s room is also cited on a U.S. listing.
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Leave & Time Off Breadth — Generous PTO paired with a Work From Anywhere program expands time-off flexibility. These provisions create additional opportunities to step away and recharge.
Pontera Insights
What We Do
Pontera is a fintech company on a mission to help millions of Americans retire better by enabling financial advisors to manage, balance, and report on clients' assets in 401(k)s, 403(b)s, and other workplace-sponsored accounts. Our secure, purpose-built platform, seamlessly integrated with advisors' portfolio management tools, is designed to work across many account types and help advisors improve financial outcomes through more comprehensive investment management. Pontera is used by financial advisors across the nation—from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. At the core of our team is a strong belief that helping people retire comfortably is of critical importance. Pontera is designed to help advisors not only analyze their clients’ held away accounts to provide greater visibility, but to enable advisors to take action and manage accounts on their clients’ behalf, improving the client experience, potentially adding accretive performance, and helping to mitigate compliance and security concerns around managing held away accounts. Each of us believes strongly in the mission of helping millions of people achieve the best retirement possible.
Why Work With Us
Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside.
Gallery
Pontera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in-office on Tues/Weds/Thurs and we work from home on Mon/Fri!
