Welcome to Waldorf Astoria Hanoi!
The property also features beautiful event spaces totaling over 1,000 square meters and lavish, holistic therapies at the award-winning Waldorf Astoria spa – all designed to deliver the legendary Waldorf Astoria promise of unforgettable moments!
ResponsibilitiesThe Role
As the General Manager of Waldorf Astoria Hanoi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong
QualificationsWhat You Bring To Waldorf Astoria Hotels & Resorts
Extensive experience as a Luxury General Manager in key city locations in Asia Pacific
Proven experience in managing pre-opening hotels and launching a new product in market with impact
Successful track record of driving commercial returns with proven ability to outperform competitor set
Demonstrated ability to translate brand into elevated experiences for guests and team members
Comprehensive knowledge of financial management, with expertise in budgeting, forecasting and strategic planning
Outstanding communication, negotiation skills and stakeholder management expertise
Demonstrated capability in team development, achieving outstanding engagement and cultivating a culture of excellence
Welcome to Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.
Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.
At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.
Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.
Hilton Hotels & Resorts
Hilton is a global hospitality company with 19 world-class brands across more than 7,000 properties in over 100 countries and territories. Our portfolio includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Hotels & Resorts, Hilton Garden Inn, and more.
We are united by our vision — to fill the earth with the light and warmth of hospitality — and by our commitment to creating remarkable experiences for our guests, meaningful opportunities for our Team Members, and lasting value for our partners.
About UsSkills Required
- Extensive experience as a luxury General Manager in key city locations in Asia Pacific
- Experience managing pre-opening hotels and launching new products in the market
- Proven track record of driving commercial returns and outperforming competitors
- Ability to translate brand standards into elevated guest and team-member experiences
- Comprehensive financial management knowledge, including budgeting, forecasting, and strategic planning
- Outstanding communication and negotiation skills
- Stakeholder management expertise
- Ability to develop teams, achieve strong engagement, and cultivate a culture of excellence
Hilton Compensation & Benefits Highlights
-
Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
-
Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
-
Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
Gallery
Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
