Conrad Phu Quoc is a pre-opening property located in major hospitality and event precinct being developed for the Asia-Pacific Economic Cooperation (APEC) Economic Leaders Meeting in 2027.
Featuring 250 guestrooms, two restaurants, two bars, and extensive meetings and events facilities, including a grand ballroom and multiple function spaces, Conrad Phu Quoc is well-positioned to become a leading destination for both leisure and corporate travellers in the market.
ResponsibilitiesAs Cluster General Manager, you will uphold our brand pillars: Bold Design, Purposeful Service Passionately Delivered and Experiences with Impact. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Conrad becomes not just a place to work, but a place to belong.
QualificationsWhat You Bring to Conrad Hotels & Resorts
Proven General Manager experience in SEA, ideally within resorts
Strong experience in managing pre-opening luxury hotels
Successful track record of driving commercial returns, and guest engagement metrics
Strong financial acumen and experience in budgeting and forecasting
Outstanding communication, negotiation skills and stakeholder management expertise
Leadership expertise and development, including exceptional levels of team member engagement
Prior experience in the region/locale is highly preferred
A proven track record of forming and leveraging business relationships with other luxury brands
Demonstrated ability to translate brand into experiences for guests and team members alike
About Conrad Hotels & Resorts
Established in 1982 and inspired by our founder, Conrad Hotels & Resorts creates a seamless connection between bold design, impactful experiences, and curated contemporary art to inspire the conscientious luxury traveler. With 49 properties in 24 countries, Conrad is redefining modern luxury for those who seek meaning and sophistication in every journey.
Conrad empowers purposeful travelers to discover destinations and make a positive impact. Our hotels are immersive spaces where bold architecture meets intuitive service, and where every detail is designed to spark curiosity and connection. We believe luxury should be transformative, enabling guests to engage deeply with local culture while enjoying world-class amenities and contemporary elegance.
Anchored by three brand pillars – Bold Design, Purposeful Service Passionately Delivered, and Experiences with Impact – Conrad invites guests to explore beyond the expected. As General Manager, you will champion these principles, leading with vision and ensuring every stay reflects the distinctive spirit of Conrad.
Learn more about Conrad Hotels & Resorts at stories.hilton.com/conradhotels.
About Hilton
Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories.
We have great momentum with 13 of our 24 brands present in APAC – all of our brands are unified by our promise to deliver the most reliable and friendly stays to our guests.
The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune. Review current Hilton Hotels & Resorts business updates here.
About Us
Skills Required
- Proven General Manager experience in Southeast Asia, ideally within resorts
- Strong experience managing pre-opening luxury hotels
- Successful track record driving commercial returns and guest engagement metrics
- Strong financial acumen and experience in budgeting and forecasting
- Outstanding communication and negotiation skills
- Stakeholder management expertise
- Leadership and team development expertise, including exceptional team member engagement
- Prior experience in the region or locale
- Proven track record forming and leveraging business relationships with other luxury brands
- Ability to translate brand principles into experiences for guests and team members
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
