As a Fulfillment Associate, you will play a key role in the day-to-day operations of our Romeoville fulfillment facility, with a primary focus on shipping outbound orders. You will be responsible for accurately packing and preparing orders for shipment, ensuring timely and efficient delivery to our patients.
In addition to outbound fulfillment, you will support inbound shipments as needed, assist with inventory replenishment to keep fulfillment stations stocked, and occasionally operate pallet jacks to move materials throughout the facility. You will help maintain a clean, safe, and organized workspace. This role requires a dependable team player who thrives in a fast-paced environment, takes pride in attention to detail, and supports overall operational efficiency.
What You'll Do:
- Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs
- Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
- Assist with the receipt and organization of incoming inventory from the warehouse as needed
- Occasionally operate manual pallet jacks to move materials and support workflow across the facility
- Maintain accurate inventory levels through proper stocking and organization practices
- Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational
- Maintain a clean, safe, and organized workspace across all fulfillment areas
- Collaborate with team members to meet daily shipping targets and operational deadlines
- Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
- Communicate clearly and effectively with team members to support smooth day-to-day operations
- Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads
Schedule & Availability:
- While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Please note that shift structures may be adjusted in the future based on evolving business needs
Available Shifts:
- Monday, consecutive 8-hour shift between 7:00am - 9:00pm
- Monday, 4:30pm - 9pm
- Tuesday, consecutive 8-hour shift between 7:00am - 9:00pm
- Tuesday, 4:30pm - 9pm
- Wednesday, 4:30pm - 9pm
- Thursday, 4:30pm - 9pm
- Friday, consecutive 8-hour shift between 7:00am - 9:00pm
- Friday, 4:30pm - 9pm
- Saturday, 7:00am - 3:30pm
- Sunday, 7:00am - 3:30pm
Skills Required
- Pack and ship outbound orders accurately in accordance with company SOPs
- Occasionally operate manual pallet jacks to move materials throughout the facility
- Maintain accurate inventory levels through proper stocking and organization practices
- Follow established workflows and safety protocols
- Dependable team player with strong attention to detail
- Flexible availability to work listed shifts, weekends, and occasional schedule changes
- Communicate clearly and effectively with team members and supervisors
What the Team is Saying
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What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
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