As the VP of Pharmacy Operations, you will lead end-to-end fulfillment strategy and execution across a multi-site pharmacy network, with full ownership of operational performance, service levels, patient experience, regulatory compliance, and financial outcomes. You will partner closely with leaders across Supply Chain, Tech, Finance, Quality & Safety, Compounding, and Patient Experience teams to build a scalable, efficient, and patient-centric operation. Reporting to the Chief Pharmacy & Logistics Officer, you will play a critical role in shaping the future of pharmacy operations at Ro, driving innovation through automation, regionalization, and continuous improvement. The ideal candidate brings a systems-thinking mindset, strong operational rigor, exceptional interpersonal skills, and the ability to lead high-performing teams in a complex, regulated environment.
This role is embedded onsite, with its primary location at our Romeoville, IL facility, and requires regular travel to other pharmacy sites, including Florida and California.
What You'll Do:
- Own operational performance management across the pharmacy network through KPI reporting, forecasting, and standardized operating mechanisms that drive throughput, quality, delivery reliability, and unit economics.
- Drive large-scale operational excellence and continuous improvement initiatives that enhance scalability, improve patient outcomes and delivery experience, reduce costs and strengthen operational resilience.
- Own the strategy and performance of automation systems, driving uptime, throughput optimization, and capital efficiency across the network.
- Lead network optimization and routing strategies in partnership with Supply Chain and Logistics teams to improve delivery speed, routing efficiency, fulfillment accuracy, and overall network performance
- Establish and execute workforce planning & strategy, aligning staffing models with demand forecasts, automation capabilities, productivity targets, and budget.
- Build, lead and develop a high-performing operations organization through strong leadership, employee engagement, talent development, and a culture of accountability and continuous improvement.
- Collaborate closely with cross-functional partners to ensure seamless execution from production through final-mile delivery.
- Own pharmacy licensing strategy and execution across all operating states, ensuring proactive management of new licenses, renewals, and related regulatory requirements in partnership with Legal and Compliance teams to support uninterrupted operations.
- Ensure compliance with all applicable FDA, Board of Pharmacy, OSHA, quality, safety, and regulatory requirements through rigorous operational controls and strong cross-functional partnership with Quality, People, and Compliance teams.
- Lead organizational transformation and change management initiatives related to automation, process redesign, operational scaling, and evolving business priorities.
- Serve as a key operational leader to executive stakeholders, translating business strategy into scalable operational capabilities and execution plans.
What You'll Bring:
12+ years of experience in pharmacy operations, fulfillment, or supply chain, with significant multi-site leadership experience
Proven track record of leading large-scale mail-order pharmacy operations or high volume fulfillment operations.
Deep experience in workforce planning, labor optimization, and scaling operations in high-growth environments
Strong understanding of automation and systems integration, with experience leading implementation or optimization initiatives
Experience operating in highly regulated environments, with knowledge of pharmacy licensing, compliance, and quality standards
Data-driven leader with strong financial and analytical acumen, including ownership of unit economics and operational KPIs
Demonstrated ability to influence and align cross-functional stakeholders at all levels, including executive leadership
Strong people leadership skills, with experience in building, developing, and retaining high-performing teams
We've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth stipends
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $234,200-$275,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Skills Required
- 12+ years of experience in pharmacy operations, fulfillment, or supply chain, with significant multi-site leadership experience
- Proven track record of leading large-scale mail-order pharmacy or high-volume fulfillment operations
- Deep experience in workforce planning, labor optimization, and scaling operations in high-growth environments
- Strong understanding of automation and systems integration, with experience leading implementation or optimization initiatives
- Experience operating in highly regulated environments, with knowledge of pharmacy licensing, compliance, and quality standards
- Data-driven with strong financial and analytical acumen, including ownership of unit economics and operational KPIs
- Demonstrated ability to influence and align cross-functional stakeholders, including executive leadership
- Strong people leadership skills, with experience building, developing, and retaining high-performing teams
- Onsite presence at Romeoville, IL facility with regular travel to other pharmacy sites (e.g., FL, CA)
What the Team is Saying
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What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
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