The Front Office Coordinator manages the reception and hospitality experience for Veeva’s Toronto office. This person must be detail-oriented, exhibit strong customer service values, have proven time management skills, and have the ability to work in an environment that changes daily. This role is professional-facing and works closely with the Workplace Services Manager assisting with projects and daily operations of the office space.
What You'll Do
- Provides the first impression to clients, partners, potential employees, and Veevans. Act as an ambassador for the company
- Provide excellent customer service to all Veeva guests and employees with any office related requests
- Coordinate events onsite or offsite such as team meetings, lunches, socials, and activities
- Assist with facility requests, building maintenance, and vendor coordination
- Organize and maintain reception and common area appearances (restocking items as needed, moving and occasionally organizing and cleaning areas)
- Manage and stock inventory and budget for office supplies
- Oversee cleanliness of the common areas, as needed
- Maintain security by following procedures and controlling access (issuing access cards and visitor registration)
- Manage incoming and outgoing mail, shipping (FedEx), and deliveries
- Provide administrative and project support to local teams as needed
Requirements
- Must be able to work in the office daily during business hours, 8 AM – 5 PM, and available at the front desk for long periods of time
- Prior customer service or front office experience in a professional business office
- Excellent customer service and interpersonal skills
- Strong verbal communication and organization skills
- Self-starter with a positive, can-do attitude
- Google Suite, e-mail, and calendar management experience
- Intermediate skills Google (Sheets, Slides, Docs), Canva and MS Office (Word, Excel, PPT)
- Adapts quickly to new technology
- Able to juggle multiple tasks with efficiency and accuracy
- Ability to adjust to changing environments
- Ability to lift up to 25 lbs
Interviewing with Veeva
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
A conversation with the hiring manager
A practical case exercise
A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
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Skills Required
- Prior customer service or front office experience in a professional business office
- Excellent customer service and interpersonal skills
- Strong verbal communication and organization skills
- Self-starter with a positive, can-do attitude
- Google Suite, e-mail, and calendar management experience
- Intermediate skills Google (Sheets, Slides, Docs), Canva and MS Office (Word, Excel, PPT)
- Ability to lift up to 25 lbs
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
Veeva Insights
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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