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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
NOTE: For this role, based on the level and job location, the salary range is $64,000 - $80,000.
The role:
We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate's main focus will be investigating SoFi’s Credit Card fraud, specifically application fraud, account activity fraud, and fraud claims. An Investigation will include reviewing all SoFi products associated with the case (Credit Cards, Loans, Investment, and Checking/Savings). The Investigator will determine if the activity identified requires to file or not to file Suspicious Activity Reports. The ideal candidate will be able to advise and assist Management with creating and implementing strategic decisions, while driving business objectives.
What you’ll do:
- Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
- Monitoring of fraud claims to ensure the validity of the claim, which may include contacting merchants, and financial institutions and/or clarifying customer statements as necessary. Gathering appropriate documentation to support the final determination
- Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
- Review alerts/reports to detect unusual activity including writing narrative, and gathering supporting documentation
- Ensure compliance with departmental standards and processes to increase production and accommodate work volumes
- Assist Management with creating short-term and long-term plans identifying associated benefits of strategies that are to be developed to reduce fraud exposure
- Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
- Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while focusing on continuous improvement.
What you’ll need:
- 3+ years of relevant fraud investigation experience in the banking or financial services industry
- Strong knowledge of credit cards while also having a working knowledge of check, ACH, wire, debit card, and other payment channels operating rules. Understanding of electronic crimes as they relate to card fraud and theft of credentials
- Thorough understanding of credit card operations, regulations, industry trends & best practices.
- Working knowledge of banking operations and applicable regulations
- Must be able to establish peer relationships; communicate and work effectively with all levels within the organization/vendors/external financial institutions
- Excellent project management, organizational, and negotiation skills are required
- Excellent Skills in: time management, decision-making, judgment, problem-solving, and prioritization
- Accepts responsibility, ownership, and accountability for work results and actions
- Thrives in a high-volume, energetic, and team-focused environment
What the Team is Saying
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What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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