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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Fraud Investigations Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency and digital assets. This role is crucial for safeguarding the company's financial ecosystem. The ideal candidate is a strategic and critical thinker with a proven track record of managing complex investigations, leveraging blockchain analytics, and leading high-performing teams in a fast-paced, dynamic environment.
What you’ll do:
- Manage a team Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
- Provides ongoing mentoring, coaching, and counseling to Investigators to drive production and quality goal achievement
- Work closely with Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Lead and coach Fraud Investigators on productivity while driving accountability and efficacy
- Develop and implement SOPs for new processes
What you’ll need:
- 5-8 years of fraud leadership experience
- Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency
- Demonstrate ability to lead several teams
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Nice to Haves:
- Experience in managing multiple fraud teams
- A CFE or similar industry designation
Top Skills
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
