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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We’re building a modern, integrated ServiceNow IRM platform to improve how we manage risk and compliance across the enterprise. As a Business Analyst on the GRC Business Systems team, you will play a key role in shaping the way we define, adopt, and optimize risk processes and supporting technology both in the initial architecture and through post-implementation changes and enhancements.
This role sits within the Second Line of Defense (2LOD) and acts as a critical connector between end users, leadership, and our Technology partners to ensure business needs are clearly defined and solutions are delivered with impact.
What you’ll do:
- Serve as the primary liaison between business stakeholders and the Technology team for GRC initiatives on the ServiceNow IRM build and post-implementation governance and oversight
- Gather, document, and validate business requirements for platform capabilities (e.g., Policy Management, RCSA, Issue Management, etc.)
- Translate business requirements into clear, concise user stories, acceptance criteria, process flows, and functional specifications in an Agile environment
- Collaborate with stakeholders to map current and future-state processes on future enhancements
- Support user acceptance testing (UAT), including test case development and feedback coordination
- Help maintain documentation, decision logs, and requirements traceability throughout the project lifecycle and through ongoing maintenance and future change requests
- Partner with Change Management and Communications function to support adoption and training activities and updates to reference resources, both business and technical
- Identify process improvement opportunities and recommend enhancements to drive efficiency and standardization through the initial months of the future state operating model
- Ensure alignment with enterprise risk frameworks and regulatory requirements
- Lead meetings, including scheduling, setting agendas, facilitating discussions, and documenting detailed meeting minutes
- Foster a positive and professional team environment with your great interpersonal skills and approachable personality
What you’ll need:
- 4+ years of experience as a Business Analyst, preferably in risk, compliance, audit, or GRC programs
- Experience working in the financial industry
- Strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks
- Experience working with GRC platforms (ServiceNow, particularly in IRM)
- Excellent communication skills – verbal, written, and presentation – for technical and non-technical audience
- Proven ability to lead meetings, document outcomes, and follow through on action items
- Experience facilitating cross-functional collaboration between business and technology team
- Strong facilitation, organization, communication, and analytical skills
- Ability to manage competing priorities and work cross-functionally in a fast-paced environment
- Proficiency in documenting user stories, process flows, and requirements in ServiceNow Agile Development
- Able to work independently and manage multiple priorities effectively
Nice to have:
- Familiarity with SoFi’s existing risk, compliance, and audit processes is a strong advantage
- A collaborative team player with a positive attitude
- Comfortable presenting ideas and solutions to stakeholders at all levels of the organization
Top Skills
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
