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The Role
Investigate internal and external fraud, analyze data to identify patterns, collaborate with data science and stakeholders, produce reports and presentations, provide courtroom testimony, and recommend process improvements to prevent fraud.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Want to use your analytical expertise to protect Spectrum and its customers from fraud? As a Fraud Analyst, you'll conduct thorough investigations and develop strategies that address emerging threats. Your research and documentation skills will turn complex situations into actionable improvements, making a direct impact on our fraud prevention initiatives.
How You'll Make an Impact
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Experience
Skills
#LI-PB2
CCO301 2026-76536 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Want to use your analytical expertise to protect Spectrum and its customers from fraud? As a Fraud Analyst, you'll conduct thorough investigations and develop strategies that address emerging threats. Your research and documentation skills will turn complex situations into actionable improvements, making a direct impact on our fraud prevention initiatives.
How You'll Make an Impact
- Investigate internal and external fraud threats impacting Spectrum and its customers
- Collaborate with the data science team to extract and manipulate data for recurring and ad hoc reports
- Develop and apply methodologies to solve business challenges using quantitative assessment
- Analyze data to uncover meaningful insights, identifying patterns and potential fraud or abuse
- Partner with internal stakeholders and external partners to enhance collaboration and raise awareness of investigative findings
- Communicate with legal teams, law enforcement, customers and business partners as needed
- Clearly communicate analysis and complex concepts to non-subject matter experts and create presentations that make data easy to understand for stakeholders
- Provide courtroom testimony regarding investigative findings and analysis
- Collaborate with a variety of external sources to identify current and emerging patterns and schemes related to fraud or prior debt
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree preferred or equivalent combination of education and experience
Experience
- 2+ years reporting and analytical experience
- 4+ years fraud protection or general data analysis experience or knowledge
- Experience making complex business decision
Skills
- Experienced in fraud, risk or business analysis, identifying trends and applying analytical and statistical methods to solve problems
- Ability to implement processes to ensure quality, adequacy, accuracy and legitimacy of data
- Capability to handle investigations with increasing complexity
- Ability to make prompt decisions to identify complex fraud within guidelines
- Relationship building skills with internal and external resources
- Able to work independently and collaboratively under strict time constraints
- Skilled in PowerPoint, Excel and data visualization
- Ability to monitor and coach in various fraud scenarios
- Up-to-date knowledge of program policies and procedures as referenced in the employee handbook
- Familiarity with MicroStrategy reporting tool
- Effective written and verbal communication
- Ability to perform effectively in a fast-paced environment
- Proactive and results-driven mindset
- Clear oral and written communication skills
- Strong planning, prioritization and organizational abilities
- Research and data analysis expertise
- Adaptable and resilient behavior aligned with Spectrum values
- Proficient in Microsoft Office suite
Preferred Qualifications
Experience
- Cable industry knowledge
Skills
- Understanding of billing systems, payment platforms and biller data
- SQL experience
- Experience conducting investigation-driven interviews
#LI-PB2
CCO301 2026-76536 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree preferred or equivalent combination of education and experience
- 2+ years reporting and analytical experience
- 4+ years fraud protection or general data analysis experience or knowledge
- Experience making complex business decisions
- Experience in fraud, risk or business analysis applying analytical and statistical methods
- Ability to implement processes ensuring data quality, adequacy, accuracy and legitimacy
- Capability to handle investigations with increasing complexity
- Ability to make prompt decisions to identify complex fraud within guidelines
- Relationship building skills with internal and external resources
- Able to work independently and collaboratively under strict time constraints
- Skilled in PowerPoint, Excel and data visualization
- Ability to monitor and coach in various fraud scenarios
- Up-to-date knowledge of program policies and procedures
- Familiarity with MicroStrategy reporting tool
- Effective written and verbal communication
- Ability to perform effectively in a fast-paced environment
- Proactive and results-driven mindset
- Strong planning, prioritization and organizational abilities
- Research and data analysis expertise
- Adaptable and resilient behavior aligned with company values
- Proficient in Microsoft Office suite
- Ability to provide courtroom testimony regarding investigative findings and analysis
- Cable industry knowledge
- Understanding of billing systems, payment platforms and biller data
- SQL experience
- Experience conducting investigation-driven interviews
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
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Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
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Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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