Responsibilties
- Own end-to-end delivery for new customers, from kickoff to go-live
- Oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction
- Define success metrics and ensure each AI Agent drives measurable business outcomes
- Design and implement integrations via APIs, webhooks, and middleware scripts that connect Regal to customer systems (CRM, telephony, data pipelines, etc.)
- Partner with internal AI and Product teams to configure and QA the customer’s voice agent experience
- Coach and guide a small team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Act as the escalation point for complex technical issues and executive-level customer conversations
- Partner closely with Product, AI, and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
- Help define and continuously refine Regal’s playbook for implementation excellence
- Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
- Identify deployment patterns to propose new features or automation opportunities that improve efficiency
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
ABOUT YOU
- 4–6+ years in a technical, customer-facing role (Forward Deployed Engineer, Solutions Engineer, or Implementation Lead) or a Product/Technical Program Manager role in a tech-driven environment
- Strong working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
- Commercially aware, you understand how great deployments unlock renewals, expansions, and customer advocacy
- Experience designing or managing enterprise integrations
- Proven ability to lead projects and people, balancing customer urgency with long-term scalability
- Strong project management instincts with a knack for simplifying complexity and driving accountability
- “No task too small” mindset, you’re hands-on when needed, but equally comfortable delegating and setting direction
- Excited by Voice AI, automation, and the future of customer experience
BENEFITS/PERKS
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Top Skills
What the Team is Saying
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.
Our Values
Customers are Royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast Execution Wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth Mindset
Your learning curve should be as steep as the company’s growth curve.
Data Beats Opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the Journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal.ai, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal.ai is where you want to be.
Gallery
Regal.ai Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
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