RESPONSIBILITIES:
- Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
- Track and communicate customer ROI using performance, behavioral, and revenue data
- Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
- Execute account plans aligned to customer goals and Regal best practices
- Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
- Build strong working relationships with key customer stakeholders; escalate when needed
- Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
- Surface product feedback and common challenges to help improve Regal’s platform and processes
ABOUT YOU:
- 2-3 years of experience in client-facing roles such as Customer Success, Account Management
- Must have experience at a consulting firm or a fast-growing B2B tech company
- Experience supporting renewals and contributing to expansion opportunities
- Comfortable using data to assess performance and explain results to customers
- Clear, confident communicator across technical and non-technical stakeholders
- Organized, proactive, and able to manage multiple accounts and priorities
- Excited to work with AI-driven products and learn quickly in a fast-moving environment
Benefits/Perks:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized Class Pass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Top Skills
What the Team is Saying
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.
Our Values
Customers are Royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast Execution Wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth Mindset
Your learning curve should be as steep as the company’s growth curve.
Data Beats Opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the Journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal is where you want to be.
Gallery
Regal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
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