SOFTSWISS continues to expand the team and is looking for a First Line Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Work from our office in Tbilisi – mandatory
Follow a shift schedule 2/2 (12-hour shifts with day/night alternation, including a 2-hour break)
English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability
Excellent typing speed and ability to work efficiently with multiple software tools
A team player with a strong sense of accountability
Ability to ensure smooth processes and maintain high operational quality
Prior experience in customer support
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences
Skills Required
- English proficiency at B2 level or higher
- Patience, empathy, and strong problem-solving ability
- Excellent typing speed
- Ability to work efficiently with multiple software tools
- Strong teamwork and accountability
- Ability to maintain smooth processes and high operational quality
- Availability to work from the Tbilisi office
- Availability for a 2/2 rotating 12-hour day and night shift schedule
- Prior customer support experience
SOFTSWISS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SOFTSWISS and has not been reviewed or approved by SOFTSWISS.
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Healthcare Strength — Health insurance or medical-service compensation from the first day and recurring therapy sessions indicate robust core coverage and mental-health support. Feedback suggests these provisions stand out relative to basic packages, with options like gym memberships or sports allowances in some locations.
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Flexible Benefits — Remote or hybrid work options are presented as standard, with flexibility to work from home or company offices depending on role and country. Feedback suggests add-ons like language lessons and education reimbursement broaden the package’s usefulness across diverse needs.
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Wellbeing & Lifestyle Benefits — Sports support, company events, and bonuses for life events contribute to a comprehensive lifestyle offering. Feedback suggests recurring mental-health sessions and sports allowances enhance day-to-day wellbeing beyond standard healthcare.
SOFTSWISS Insights
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
