SOFTSWISS continues to expand the team and is looking for a First Line Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Work from our office in Tbilisi – mandatory
Follow a shift schedule 2/2 (12-hour shifts with day/night alternation, including a 2-hour break)
English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability
Excellent typing speed and ability to work efficiently with multiple software tools
A team player with a strong sense of accountability
Ability to ensure smooth processes and maintain high operational quality
Prior experience in customer support
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences
Skills Required
- English proficiency at B2 level or higher
- Patience, empathy, and problem-solving skills
- Excellent typing speed and ability to work efficiently with multiple software tools
- Teamwork and strong accountability
- Ability to maintain smooth processes and high operational quality
- Prior customer support experience
- Ability to work from the Tbilisi office
- Availability for a 2/2 schedule with 12-hour day and night shifts
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
