Jobs at SOFTSWISS

Leads the SEO team, assigns workloads, manages SEO sprints, tracks KPIs, and coordinates reporting. Oversees technical audits, keyword rankings, competitor analysis, algorithm updates, link building, and cross-functional SEO initiatives. Supports hiring and onboarding while improving team processes and collaboration. Requires 5+ years of SEO experience, up to two years managing a team, strong analytical and project management skills, and proficiency with SEO, analytics, and project management tools.

Lead and develop the Infrastructure Security team, establish security strategy and operating processes, prioritize initiatives, and guide protection across cloud platforms, Kubernetes, endpoints, privileged access, remote access, and vulnerability management. The role partners with engineering and security stakeholders, communicates risk and trade-offs to leadership, and drives measurable security outcomes across a distributed international organization.

Provides first-line support for website-related issues, responds to inquiries, guides users, documents and escalates complex cases, and maintains service quality. The role requires efficient handling of high task volumes, professional communication, teamwork, and flexibility for mandatory office-based 12-hour day and night shifts in Tbilisi.

Designs, implements, and maintains enterprise IAM solutions, integrations, and access lifecycle automation. Responsibilities include Keycloak administration, SAML/OAuth/OIDC federation, RBAC/ABAC modeling, JML workflow automation, API integrations, CI/CD and infrastructure-as-code integration, incident troubleshooting, security investigations, and IAM configuration documentation.

Drive commercial growth across Latin America by building B2B sales pipelines, acquiring iGaming operators and partners, pitching sportsbook and platform products, identifying market opportunities, and communicating product value. The role requires outbound sales expertise, iGaming industry knowledge, negotiation and networking skills, multilingual communication, and understanding of product development processes.

Owns end-to-end quality for a high-load backend and microservices product, including test strategy, risk-based testing, API and database validation, defect investigation, release oversight, QA metrics, observability analysis, and process improvement. Collaborates with product, infrastructure, and business stakeholders while researching AI-assisted QA tools. The role requires strong troubleshooting, CI/CD awareness, and hands-on experience with Postman, REST APIs, Jira, GitLab CI, ELK, and Grafana.

Maintain and troubleshoot IAM services, including Keycloak and Adaxes; manage Joiner/Mover/Leaver lifecycle processes, RBAC, provisioning, SSO, MFA, and federated integrations. Automate access-management tasks, validate least-privilege requests, monitor platform health, investigate incidents, analyze logs, document technical processes, and support users while maintaining security standards.

Manage technical payment operations, troubleshoot transaction and payment-method issues, customize payment methods for clients, monitor payment-system efficiency, analyze recurring problems, and report findings. The role coordinates with first- and second-line support, Finance, account managers, and B2C teams while improving payment workflows and client experience.

Manage financial operations with payment service providers, including reconciliations, discrepancy investigations, liquidity monitoring, top-up and invoice control, settlements, reporting, and PSP communication. Support automation initiatives and internal documentation while improving financial controls and operational stability. The role requires finance or accounting education, at least two years of financial analysis or audit experience, strong Excel skills, advanced English, attention to detail, organization, adaptability, and effective communication.

Provide first-line support for website-related issues, respond to inquiries, guide users, document and escalate unresolved cases, and maintain service quality. The role requires efficient handling of high task volumes, effective use of internal tools, accurate communication, and collaboration across departments. Work is office-based in Tbilisi on a rotating 2/2 schedule with 12-hour day and night shifts.

Coordinates leadership development and learning programs, including scheduling, communications, facilitators, vendors, materials, events, and follow-up. Supports program design, facilitation, LinkedIn Learning administration, LMS activities, language-learning programs, and external training requests. Maintains participation, completion, feedback, cost, and reporting data while collaborating with employees, managers, HRBPs, providers, and senior stakeholders.

Supports sportsbook operations by monitoring pre-match and live betting events, adjusting odds and market settings, managing settlements, analyzing player risk and sportsbook performance, and maintaining betting data quality. Collaborates with operators, product, betting, and technical teams on operational issues, testing, competitor analysis, and new functionality. Maintains documentation and knowledge-base content while supporting reliable performance across sports, leagues, markets, and jurisdictions.

Provide first-line support and operational monitoring for gaming infrastructure. Process client requests through Jira, maintain infrastructure performance, coordinate with internal departments and partner helpdesks, and support timely issue resolution on a rotating 2/2/3 schedule.

Provides first-level IT support for corporate equipment, user accounts, access controls, software, printers, and endpoint issues. Maintains IT asset records, prepares Windows and macOS devices, restores operating systems, documents processes, coordinates repairs and contractors, and escalates complex issues. Supports procurement, service testing, specialized portal access, and custom PC configuration. Requires at least one year of corporate Windows experience, Russian, and B1+ English.

Configure and maintain integration environments, analyze client requirements, consult on API integrations, monitor systems, troubleshoot issues, improve reliability and performance, and communicate vendor requirements to development teams. The role works closely with clients and developers to deliver stable, efficient data exchange and resolve integration problems.

Support client onboarding and game-provider integrations for a high-load gaming API platform. Manage setup requests, technical documentation, Jira and Confluence tasks, communication, progress tracking, and issue resolution across client, technical, and business teams. Ensure integrations are completed accurately and on schedule to support smooth launches and operational stability.

Support multiple engineering teams by facilitating Scrum ceremonies, coaching self-management, improving delivery predictability, managing capacity and commitments, resolving blockers and dependencies, and using delivery metrics to drive continuous improvement. Partner with Product and Engineering to strengthen end-to-end delivery processes in a fast-growing technology environment.

Serves as the primary technical contact for casino platform clients, coordinating internal teams, troubleshooting and escalating issues, prioritizing requests, advising clients on product usage, monitoring system and business metrics, and translating client feedback into product improvements.

Designs, deploys, and manages Kubernetes platforms across bare-metal and cloud environments. Maintains production and staging infrastructure, GitLab CI/CD pipelines, GitOps workflows, and infrastructure-as-code. Responds to monitoring alerts through periodic on-call coverage, improves infrastructure support processes, and contributes to complex IT system design. The role also manages cloud, networking, databases, Kafka, observability, and configuration management technologies.

Owns and optimizes the CRM ecosystem across product, marketing, pre-sales, sales, and operations. Responsibilities include improving CRM adoption, analyzing data for business insights, building workflows and automations, developing reports and dashboards, improving processes, and supporting CRM users. Requires hands-on HubSpot experience, CRM configuration and data-health knowledge, process improvement skills, and reporting experience with SQL. Pipedrive, CRM development, people management, and iGaming experience are preferred.