Jobs at SOFTSWISS

Develop reusable, scalable frontend code for the SOFTSWISS Sportsbook Platform. Translate designs into optimized interfaces, improve product quality and development processes, conduct code reviews, groom backlogs, participate in retrospectives, document technical solutions, and collaborate with designers, engineers, and business stakeholders in an agile environment.

Create visual concepts, advertising and communication assets, multi-page digital and print publications, brand templates, design systems, and print-ready files. Maintain brand identity, adapt key visuals across channels, retouch and source imagery, use generative AI tools, present design solutions, and collaborate with the Creative Marketing team while ensuring technical and brand-guideline compliance.

Lead global product marketing for iGaming solutions, owning positioning, messaging, go-to-market initiatives, integrated campaigns, marketing materials, launches, and cross-functional projects. Analyze competitors, customer insights, market trends, campaign performance, and KPIs to improve awareness, differentiation, lead generation, and sales support. Coordinate with Product, Sales, BizDev, Brand, PR, Design, Content, Digital, and regional teams, while supporting events, budgets, agencies, and international market expansion.

Supports and improves Ruby on Rails backend systems for an online casino platform. Investigates and resolves product issues, performs debugging and root-cause analysis, automates repetitive customer requests and routine operations, and builds internal tools to improve technical workflows and platform reliability. The role also involves learning new technologies, supporting production systems, and sharing knowledge with the team.

Provides first-line corporate IT support in Warsaw, including Windows and macOS device setup, endpoint and asset management, account provisioning, access-card administration, software installation, hardware and software diagnostics, printer support, operating-system recovery, documentation, vendor coordination, and escalation of complex issues. The role also supports IT service testing, equipment procurement, and access to specialized business and government portals.

Serves as the primary technical contact for clients using the iGaming platform. Coordinates internal teams, troubleshoots and escalates technical issues, prioritizes requests, advises clients, monitors system and business metrics, and translates customer feedback into product improvements. The role requires strong communication, analytical, business analysis, product management, monitoring, logging, CI/CD, web markup, and customer-facing software experience.

Coordinate cross-functional business operations across Product, Payments, Risk, Compliance, Support, Commercial, and other functions. Manage dependencies, priorities, owners, deadlines, risks, escalations, project readiness, SOPs, checklists, KPIs, and status reporting. Support operating-model maintenance and cross-functional initiatives while providing management with visibility into progress, blockers, decisions, and capacity gaps.

Design, deploy, and maintain scalable Kubernetes-based infrastructure (bare-metal and cloud) using IaC and GitOps. Build CI/CD pipelines, manage monitoring, databases (PostgreSQL/Patroni), Kafka, CDNs, and perform on‑call incident response. Collaborate with product teams to optimize operations and infrastructure processes.

Provide first-line support for the website: respond to inquiries, troubleshoot and document issues, use internal tools, escalate complex cases, maintain high-quality communications, and work 12-hour rotating shifts onsite in Tbilisi.

Lead business growth across Asian iGaming markets by identifying opportunities, building operator partnerships, selling SoftSwiss products, managing full sales cycles, attending industry events, collaborating with internal teams, and monitoring market and regulatory trends to deliver pipeline and revenue targets.

The Senior Copywriter creates and edits press releases, thought-leadership articles, executive materials, social media posts, awards submissions, and other external communications. Responsibilities include researching, fact-checking, adapting complex topics for accessible formats, maintaining brand consistency, managing multiple content streams, and independently coordinating with internal experts and senior stakeholders. The role supports PR and social media visibility, including search and LLM-driven discovery.

Lead commercial strategy and growth for the Game Aggregator product: build strategic partnerships, manage sales pipeline and KPIs, mentor the Business Development team, and collaborate cross-functionally to drive global market expansion and revenue growth.

Provide first-line support and operational monitoring for a high-load gaming infrastructure platform. Process client requests through Jira, maintain infrastructure performance, coordinate with internal departments and partner helpdesks, and help resolve technical issues. The role follows a 2/2/3 schedule from 10 a.m. to 10 p.m. GMT+3 and requires strong English and Russian proficiency.

Own the roadmap and backlog for a sportsbook product area, translating business goals into requirements and driving features from discovery through launch. Prioritize initiatives, monitor risks and dependencies, improve product and team processes, and manage recurring operational workflows. Collaborate with Risk, Operations, Design, Analytics, Engineering, and stakeholders. Analyze user behavior and product metrics, support experimentation, maintain documentation, and ensure product quality, alignment, and measurable business value.

Identify, research, and qualify prospective iGaming operators and partners across African markets. Build targeted prospect lists, conduct outreach (email/LinkedIn/phone), manage CRM records, monitor regional market news, support event outreach, and contribute market intelligence to the Africa go-to-market strategy.

Design, maintain, and improve the monitoring and observability platform. Provide on-duty incident coverage, troubleshoot incidents, create alerts and dashboards, integrate monitoring with tools like Jira/Opsgenie, document RCA and configurations, and automate monitoring tasks including AI-assisted approaches.

Site Reliability Engineer responsible for maintaining and improving a high-load Sportsbook platform. Investigates production incidents, performs deep debugging, tunes PostgreSQL and caching, manages Kubernetes environments, improves observability, supports integrations, and builds Go-based automation. Works with Kafka and RabbitMQ while collaborating with engineering, QA, and DevOps teams to improve reliability and resolve incidents.

Drive B2B client acquisition and market expansion for an iGaming platform. Identify and pursue high-value partners globally, perform outbound/account-based sales outreach, develop new market/opportunity plans, and communicate product benefits and success stories to grow revenue and client portfolio.

Senior Systems/DevOps Engineer responsible for building and maintaining production and staging infrastructure, supporting and developing GitLab CI pipelines, operating Kubernetes clusters and related services (Postgres, Kafka, Redis), responding to monitoring alerts, improving automation and infrastructure processes, and collaborating with product development and stakeholders on system design.

Configure and maintain integration environments, analyze client API requirements, monitor and troubleshoot integrations, prevent and resolve issues, improve reliability and performance, and communicate vendor requirements to development teams.