Jobs at SOFTSWISS

Design and maintain automated tests for data accuracy and pipeline reliability. Review requirements for testability, perform manual and automated feature testing using Gherkin-based scenarios, create QA documentation, and troubleshoot data discrepancies. Collaborate with data engineers, QA engineers, business analysts, developers, and other product teams in an agile environment. Use programming, SQL, Spark, Delta Lake, Git, containerization, and AI tools to improve testing efficiency.

Support the Platform Product Team by coordinating operational activities, improving product processes and workflows, facilitating meetings, documenting decisions, tracking actions, and aligning Product, Engineering, Operations, and stakeholders. The role contributes to product enhancements, continuous improvement, internal communications, reporting, and team effectiveness within an online casino platform environment.

Provides first-line support for website-related inquiries and issues. Responds efficiently, guides users, documents and escalates complex cases, and maintains accurate, high-quality communications. The role requires handling high task volumes using internal tools while working mandatory 12-hour rotating day and night shifts from the Tbilisi office.

Guide clients through Sportsbook integrations, onboarding, testing, and production launches. Coordinate technical delivery with Engineering and DevOps, conduct pre-release audits, troubleshoot incidents using logs, and support root-cause analysis. Provide technical demonstrations, encourage product adoption, gather feedback, and improve support workflows through automation and AI tools. Manage multiple priorities while maintaining strong communication with clients and cross-functional technical teams.

Owns backend architecture and production reliability for a high-load data quality platform processing millions of checks daily. Responsibilities include orchestration, scheduling, PostgreSQL performance optimization, migration of analytical workloads to ClickHouse, asynchronous systems, observability, incident response, UI contributions, and 24/7 on-call participation. The role also involves partnering with data, infrastructure, and business teams to deliver scalable product improvements.

Designs and improves scalable Ruby services for high-load, data-intensive systems. Responsibilities include building fault-tolerant solutions, owning production performance, troubleshooting complex issues, optimizing applications and databases, researching technologies, and collaborating with product, infrastructure, and business teams.

Designs, scales, secures, and optimizes distributed cloud infrastructure and deployment pipelines. Responsibilities include managing multi-tenant Kubernetes platforms, Helm templates, CI/CD reliability, release gates, secrets, vulnerability scanning, observability systems, and internal tooling. The role advises development teams on architecture, traffic routing, resource optimization, instrumentation, and service reliability while supporting multi-cloud and multi-region environments.

Coordinate the end-to-end release of games from global partners into the Game Aggregator platform. Responsibilities include maintaining accurate game metadata, adding and updating game entries, communicating with providers about releases and technical changes, managing graphic assets in a CDN repository, and collaborating with internal teams to deliver content accurately and on time.

Prepare, localize, configure, publish, and quality-check content across CMS and Back Office systems. Coordinate multilingual content versions, manage promotional mechanics, verify settings and display, and identify or escalate errors. The role requires strong organization, attention to detail, independent decision-making, and the ability to manage multiple deadlines in a dynamic environment.

Tests backend services, React applications, APIs, integrations, asynchronous workflows, and end-to-end functionality. Designs manual and automated test coverage using Java or TypeScript and tools such as Playwright, Cypress, or Selenium. Writes complex SQL queries, validates Kafka or RabbitMQ message-driven integrations, investigates defects, analyzes test results, and collaborates with developers and automation QA teams to improve software quality and reliability.

Design and build production-ready AI solutions, including RAG pipelines, autonomous agents, and MCP integrations. Shape AI architecture, infrastructure, scalability, and reliability while integrating enterprise data. Participate in Scrum planning, conduct code reviews, and maintain documentation and testability. The role requires deep Python expertise, distributed systems knowledge, container orchestration, databases, caching, observability, and LLM orchestration frameworks.

Owns the full lifecycle of security detections across Windows, Linux, and Kubernetes environments. Develops and maintains Splunk detection rules, queries, dashboards, and risk-based detections; improves telemetry quality and detection coverage; analyzes false positives and gaps; maps detections to MITRE ATT&CK; and supports incident response, threat hunting, purple teaming, and attack emulation. Collaborates across SOC, infrastructure, engineering, and threat intelligence teams while contributing to automated testing and CI/CD workflows.

Manage international email marketing campaigns and lifecycle communications in HubSpot. Responsibilities include building newsletters, nurture sequences, workflows, segmentation, personalization, A/B testing, deliverability, GDPR compliance, performance reporting, and funnel optimization. The role collaborates with marketing, sales, product, content, design, and business development teams to improve engagement, conversions, and pipeline contribution.

Lead international Total Rewards initiatives, including job architecture, grading, salary bands, incentive frameworks, and benefits policies. Partner with HRBPs, executives, and team leaders to deliver market analytics, reward metrics, manager enablement, and compliant compensation practices. Advise stakeholders on remuneration and performance frameworks, support EU Pay Transparency compliance, and improve reward processes across multiple markets.

Respond to, triage, investigate, and coordinate resolution of security incidents in an on-call shift environment. Monitor alerts against SLAs, analyze indicators of compromise and logs, execute incident response tasks, maintain alert-verification playbooks, and recommend process or tooling improvements. The role requires familiarity with SIEM and SOAR/IRP platforms, cyber threats, operating systems, scripting, MITRE ATT&CK, and Cyber Kill Chain frameworks.

Designs and improves employee experience processes, recognition programs, listening initiatives, culture programs, and employee journeys. Conducts research through surveys, interviews, and focus groups; analyzes engagement and feedback data; and converts insights into measurable improvements. Develops frameworks and playbooks, tracks experience metrics, coordinates cultural initiatives, and partners cross-functionally with HR, communications, marketing, IT, and other stakeholders.

Manage and grow long-term client relationships for an online casino platform. Understand client operations, identify challenges, develop strategic growth plans, coordinate tailored solutions with internal teams, resolve issues, monitor project metrics, and ensure customer satisfaction. Requires English and Russian proficiency, strong communication and negotiation skills, IT industry knowledge, and at least two years of account management or customer success experience.

Reconcile financial and partner data for assigned game providers and clients. Analyze partnership agreements, verify commercial and licensing terms, investigate discrepancies, prepare monthly reports in 1C, and identify trends and process improvements. Collaborate with game providers, Product, and internal teams while ensuring accurate calculations, transparent reporting, and reliable reconciliation across the Game Aggregator platform.

Owns B2B CRM and email marketing across the customer lifecycle. Responsibilities include developing HubSpot campaigns and automated journeys, audience segmentation, personalization, lead scoring, ABM campaigns, data quality, deliverability, GDPR compliance, performance tracking, A/B testing, and optimizing MQL, SAL, and pipeline conversion in partnership with Marketing and Sales teams.

Manages financial operations with payment service providers, including reconciliations, discrepancy investigations, liquidity monitoring, top-up and invoice controls, settlements, reporting, and provider communication. Supports automation, internal documentation, and process improvements while maintaining financial accuracy and operational stability.