Lead is a banking infrastructure platform trusted by the most innovative companies to power complex financial products. We enable fintechs to offer compliant, programmable services like payments, lending, and digital assets at scale. Banking has moved beyond traditional institutions and is now embedded directly into everyday experiences, meaning companies need modern infrastructure that is safe, secure, and operationally sound.
Today, Lead is one of the only API-first, developer-focused partner banks with the financial, regulatory, and legal expertise required to help fintechs succeed. We operate offices in San Francisco, Sunnyvale, and New York City, and an FDIC-insured bank in Kansas City.
Financial Crimes Team at Lead
The Financial Crimes team safeguards Lead, its partners, and the broader financial system from illicit activity. They own Lead’s BSA/AML, sanctions, and fraud programs, collaborate with the Legal, Risk, and Compliance teams to detect threats and strengthen controls, and interface with regulators. Ensuring that all parties involved meet the highest standards of financial integrity is foundational to the company’s success. Their essential work is what enables Lead to say "yes" to the most innovative fintech partners. This is a collaborative, growth-mindset, and deadline-driven environment that requires the confidence to navigate constantly evolving challenges with autonomy and analytical precision.
Role Description:
The Financial Crimes - Fraud Ops Specialist is an early-career fraud operations role responsible for supporting day-to-day fraud review activities through consistent execution, strong attention to detail, and sound judgment within established procedures. This role is designed for team members who are building foundational investigative capability and learning how fraud risk, customer impact, and operational quality connect across fraud workflows.
In this role you will:
Review fraud-related activity within established workflows and documented procedures
Support routine alert and case handling with accuracy, consistency, and appropriate escalation
Document findings clearly and maintain complete case records
Identify suspicious patterns, unusual activity, or operational issues and raise them to senior team members
Maintain service level expectations and support healthy queue management
Build knowledge of fraud typologies, systems, and controls used across Fraud Operations
Partner effectively with internal teams when coordination or follow-up is needed
Learn how fraud rules, alerts, and workflows connect to review activity
Perform other duties as assigned
Qualifications:
1+ years of experience in fraud, banking operations, financial services, customer risk, investigations, or a related environment preferred
Strong attention to detail and ability to follow established procedures
Clear written communication and documentation skills
Ability to manage priorities in a deadline-driven environment
Curiosity, coachability, and interest in developing fraud investigation skills
Experience with case management, transaction review, or fraud tools preferred
What we offer:
At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Zone 1: $68,000 - $80,000 (NYC)
Skills Required
- 1+ years of experience in fraud, banking operations, financial services, customer risk, investigations, or a related environment
- Strong attention to detail and ability to follow established procedures
- Clear written communication and documentation skills
- Ability to manage priorities in a deadline-driven environment
- Curiosity, coachability, and interest in developing fraud investigation skills
- Experience with case management, transaction review, or fraud tools
What We Do
Lead Bank is where expertise, experience and technology unite the people behind inspired businesses. We take pride in working side by side with companies to grow bottom lines that become cornerstones of the community. We’ve always been a bank that leads the way, not follows the herd. In 2010, we rolled out our new name along with a new suite of next generation banking resources. From the robust online banking capabilities to our remote deposit technology, these digital solutions let you bank however you want, wherever you want. While our bank has roots in Cass county, we offer full-service banking and outstanding customer service for the entire Kansas City metropolitan area. Our relationships with our clients remain at the heart of what we do. We get to know you and your business so we can tailor financial solutions to help you achieve your goals.
