As an Operations Analyst responsible for partner management you will be one of the founding members of a growing global team that will be supporting Coupa’s reseller program, monthly / quarterly partner payments, and overall transactional revenue reconciliation. In this role, your primary focus will be the consolidation of all existing partner billing and usage related activities from the current owners, while also supporting the creation of a new selling motion via partner resellers.
This position will be working with all internal stakeholders currently supporting a partner relationship and includes future acquisitions and net new engagements. There is also a data component, to ensure our current gainshare reporting scripts always represent the most current contract terms and any net new agreements.
The ideal candidate is someone who has a passion for ensuring accurate and aligned processes, will be able to support multiple internal organizations, while effectively managing the reporting responsibilities for all third party partners and external customers. Someone with a finance background and eye for automated reporting / SQL would be a big plus.
What You'll Do:
- Build operational framework for new reseller partner program, including the Salesforce requirements, order form support, and partner payment processing
- Drive processing of partner finance related monthly activities, such as; virtual card expense reconciliations, Coupa advantage supplier invoice management, and other expense / invoice related reporting requirements
- Develop business partnerships with key stakeholders in supported organizations such as, FP&A, Accounting, Revenue, and Partner Alliances
- Ensure the transition of all partner related finance, reporting, and tracking requirements from the current alliance and commercial finance team owners
- Review of all open PO’s ensuring adequate funding, review as they approach expiration, ensuring alignment with the owner on the need for additional funds.
- Support partner management manager with the review of net new partner agreements, driving inclusion into standardized process and pipeline activity for any reporting script changes / impacts
- Review all current partner billing and rebate agreements ensuring an aligned and documented process for reporting and payments
- Order from support for supply chain and app marketplace partners
- Curate process documentation for all expense / income related partner programs, ensuring business continuity and up to date work instructions
- Support all other internal organizations currently managing partner processes including but not limited to; Travel, Treasury Management, Coupa Pay, Coupa Link, Coupa Advantage and Revenue
- “ad-hoc” operations related projects as deemed necessary by supporting partner finance manager
What You Will Bring to Coupa:
- Strong communication skills and ability to work effectively with US-based employees.
- Proficiency in Salesforce and Microsoft Excel.
- Methodical and analytical approach to work.
- Ability to manage multiple projects and tasks simultaneously.
- Detail-oriented mindset for finance projects.
- Familiarity with process mapping and documentation creation.
- 4+ years experience in business operations or financial analysis
- Ability to think outside the box, with a keen focus on operational efficiency
- Experience with standard software tools (Office, Google Suite, Salesforce, etc). Emphasis on Microsoft Excel
- Highly productive and proactive with minimal oversight
- Exceptional analytical and quantitative skills.
- Ability to communicate effectively between all levels within the organization.
- Hands-on: willingness to roll up your sleeves on all projects regardless of scope.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 4+ years of experience in business operations or financial analysis
- Proficiency in Salesforce
- Proficiency in Microsoft Excel
- Experience with standard software tools, including Microsoft Office, Google Suite, and Salesforce
- Strong communication skills and ability to work effectively with US-based employees
- Methodical, analytical, detail-oriented, and quantitative approach
- Ability to manage multiple projects and tasks simultaneously
- Familiarity with process mapping and documentation creation
- Ability to work proactively with minimal oversight
- SQL or automated reporting experience
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
