The Impact of a Sr Associate Demo Services Engineer at Coupa:
The Demo Support Engineer is a critical strategic position, serving as the direct link between Coupa's technological innovation and the achievement of revenue goals. Far beyond simple technical support, this role is the core engine ensuring the flawless and scalable delivery of our value proposition.
By empowering the sales organization, the Demo Support Engineer translates complex capabilities into compelling business outcomes. As a force multiplier for the pre-sales motion, the role delivers significant operational leverage, accelerating sales velocity and effectively mitigating deal risk.
What You’ll Do
- The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting.
- Focus on business support and owning the deal process.
- Manage backlog effectively and maintain SLA discipline
- Develop industry-specific and localized content and contribute to other projects as required by the business.
- Act as the functional owner and SME for assigned product components
- Maintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s.
- Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution.
- Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and issue resolution.
What You Will Bring to Coupa
- 3+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- Deep functional expertise in procurement to pay workflows.
- Experience working closely with Product and Engineering teams
- Strong analytical skills
- Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
- Ability to build scalable demo content
- Ability to work under time-sensitive deal pressure
- Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
- Role requires working in shifts to support PST time zone coverage.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 3+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- Deep functional expertise in procure-to-pay workflows
- Experience working closely with Product and Engineering teams
- Strong analytical skills
- Experience supporting revenue-generating teams (pre-sales / sales)
- Ability to build scalable demo content
- Ability to work under time-sensitive deal pressure
- Experience leveraging AI tools to enhance productivity and demo storytelling
- Ability to work shifts to support PST time zone coverage
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
