About this opportunity:
The individual will be responsible for end-to-end service assurance, ensuring the availability, reliability, and resilience of managed services under the contract. Candidate must be flexible working in 24x7 shift environments neworks.
What you will do:
Take end-to-end ownership of service assurance, availability management, and overall service performance and reliability.
Manage and govern event, incident, problem, and change processes across the service lifecycle, including onboarding of new services and termination of existing services.
Monitor and improve service performance and capacity by tracking KPIs and driving corrective actions across SDUs and delivery teams.
Ensure adherence to WLAs/SLAs while driving operational efficiency, productivity, and automation initiatives.
Manage stakeholder relationships, conduct governance discussions, and present performance reports and service improvement plans.
Collaborate with field and support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
The skills you bring
Bachelor's degree in Engineering, Computer Science, IT, or related field (or equivalent experience) with 5-8 years of experience in managed services, service assurance, or operations roles.
Proven experience in incident, problem, and change management within SLA-driven environments.
Strong understanding of KPI/SLA management and service performance tracking.
RAN/TXN Hardware fault fixing skill set Spare management, FOPS/COPS KPI, SLA.
Collaboration with the field/supoort team.
Support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
Flexible in 24x7 shift environments neworks. Knowledge of RAN/TXN hardware fault management and troubleshooting.
Experience in spare management, FOPS/COPS processes, and collaboration with field/support teams.
Excellent stakeholder management, communication, and negotiation skills
Good to Have:
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786584
Skills Required
- Bachelor's degree in Engineering, Computer Science, IT, or equivalent experience
- 5-8 years experience in managed services, service assurance, or operations roles
- Proven experience in incident, problem, and change management within SLA-driven environments
- Strong understanding of KPI/SLA management and service performance tracking
- Knowledge of RAN and TXN hardware fault management and troubleshooting
- Experience in spare management, FOPS/COPS processes
- Flexible to work in 24x7 shift environments
- Collaboration with field and support teams for issue resolution and operational excellence
- Excellent stakeholder management, communication, and negotiation skills
- Exposure to automation and ML/AI-driven analytics
- Experience with data visualization tools (Tableau, Power BI)
- WFM / task management experience
- Certifications such as ITIL, incident/problem management, data analytics, or project management
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
