About this opportunity:
The Automation Transformation Lead (Service Delivery Management) designs and oversees automation solutions to improve delivery scopes. This role contributes to automation strategy, identifies opportunities, plans development, manages cross-functional virtual teams, and engages stakeholders. The position leads organization-wide automation transformation and provides timely analytics to guide decisions.
What you will do:
Work with developers from delivery or central teams to develop automations based on a thorough understanding of delivery requirements, existing capabilities, and business benefits.
Proactively identify opportunities to enhance processes by seeking out automation scopes and solutions that deliver measurable business value.
Take ownership of prioritization and delivery of work aligned with stakeholder requirements and the pipeline of requests.
Provide support and training on newly developed automations to improve efficiency and free up time for requestors.
Drive and track operationalization and reuse of developed automations across deliveries. Transform all deliveries to achieve more than 60% of work through automation, ensuring every new project begins with this benchmark.
Report and present error-free data from a data integrity perspective, questioning base data from external sources wherever necessary. Maintain audits and checkpoints to ensure ongoing data integrity.
Contribute directly through day-to-day actions to formal business reporting and, indirectly, to strategic decision-making.
Improve the GSD Automation framework in collaboration with software experts and design the GSD Automation strategy alongside key stakeholders.
The skills you bring:
Industry Experience: Relevant experience in process automation as a Business Analyst, Automation Lead, or Solution Architect. Background in telecom service delivery is an advantage.
Practical exposure in coding and automation development, with hands-on experience in service delivery, data analytics, and leading transformation initiatives.
Short-term focus on automating internal processes and driving delivery teams toward greater automation adoption; long-term vision of achieving significant efficiency gains through AI.
Proven experience in automation development, primarily Python-based.
Strong IT knowledge covering TCP/IP, connectivity, data transfer methods, and APIs.
Years of Experience: 10+ years' experience in service delivery in driving automation transformation and development
Good knowledge of Cloud and server setup environments.
Transformation mindset, design thinking approach, collaborative nature, and strong project management skills.
Expertise in automation technologies, Python, data analytics and visualization tools (e.g., Power BI), process automation platforms (e.g., Power Automate),
Competence and exposure to AI/ML & Generative AI solution dev and usage.
Strong project management
Excellent ability to influence decision makers and operational teams
Education: Bachelor's degree in engineering (ECE/CSE/IT) or equivalent
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 783547
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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