The Role
Manages distribution center operations, safety, staffing, inventory flow, performance metrics, budgets, process improvements, and supervisor effectiveness. Leads hiring, onboarding, coaching, performance management, change initiatives, and cross-functional communication while ensuring operational targets, safety standards, customer needs, and workforce plans are met.
Summary Generated by Built In
Key Responsibilities
Required Qualifications
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
- Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
- Addresses safety issues or trends escalated from inbound/outbound Operations Supervisors.
- Completes safety observations and builds a culture of safety in the work environment by driving the message through supervision.
- Partners with corporate and support functions to determine the daily workload (production volume) for the day ensuring inventory movements in the facility are being monitored appropriately and frequently throughout the day.
- Evaluates staffing needs to meet daily demand working with the Operations Supervisors to appropriately allocate resources to meet the daily priorities and inventory flow. Monitors staffing plan regularly and adjusts as needed.
- Provides inspired leadership for the organization.
- Promotes a culture that encourages top performance and high morale.
- Onboards and trains supervisors overseeing the performance and coaching of supervisors.
- Communicates effectively with inbound/outbound Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.
- Reports on key performance metrics to upper management and Store Support Center (SSC).
- Sets Operations Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.
- Collaborates with the other operational shifts to ensure consistent processes and expectations.
- Collaborates cross-functionally with Support Managers and Operational counterparts to ensure operational shifts have proper communication, short and long-term staffing plans, and are meeting the customers' needs.
- Identifies and acts on needs for efficient operations, safety issues, and bottlenecks.
- Reports on key performance and financial figures to upper management and SSC.
- Responsible for the key operations performance metrics of the shift.
- Identifies and assists in implementing process improvements or new processes launched from SSC.
- Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members).
- Sets goals, communicates clear expectations for associates, and provides timely and constructive feedback.
- Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.
- Provides resources and support to associates as needed.
- Assists Operations Supervisors with any issues that may arise that need the resolution of management.
- Communicates effectively with associates regarding business objectives or current issues.
- Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
- Sponsors and leads associates through change.
Required Qualifications
- Bachelor's degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 3 years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
- 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met
- Leadership experience with direct report responsibility, including leading salary level direct reports
- Experience mentoring and coaching others
- Experience leading a team through change
- Experience managing resources, time, and budget
- Experience using troubleshooting processes to resolve problems
- Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe's supply chain network facility
- Experience leading others through change
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- Bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent experience where applicable
- High school diploma or GED, or equivalent experience where applicable
- Three years of experience in distribution center operations or a related area
- Seven years of progressively responsible distribution center or warehouse operations experience if the education requirement is not met
- Leadership experience with direct-report responsibility, including salaried direct reports
- Experience mentoring and coaching others
- Experience leading teams through change
- Experience managing resources, time, and budgets
- Experience using troubleshooting processes to resolve problems
- Experience leading a corporate-led initiative or leadership experience in another Lowe's supply chain network facility
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a company match of up to 4.25% when contributing 6% is highlighted, with participation generally available shortly after hire under plan rules. Feedback suggests this match meaningfully boosts long-term compensation for eligible associates.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount on shares for eligible associates. This provides accessible equity as a complement to wages and traditional benefits.
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Parental & Family Support — Eligible full-time hourly and salaried associates can receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave. Family-care resources and counseling further support dependents and caregivers.
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
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Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
