Facilitator II (Mid Level) - Auto Claims

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Facilitator II (Mid Level) – Auto Claims. 

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is for our Tampa, FL offices only. Relocation assistance is not available for this position.

What you'll do:

Facilitates and delivers training programs to attain learning objectives and meet learners' needs. Facilitates learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Supports facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.

• Facilitates learning discussions, learning activities, coaching, and small group interactions.
• Instructs employees on job specific technical and customer service skills in multiple learning environments including classrooms, labs, and virtual capabilities.
• Identifies employee performance level and provides developmental feedback.
• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate.
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
• Maintains continuing education records to include administration, coordination, and filing.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (6 years of experience in lieu of a degree).

• 2 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.
• Excellent written and oral communication skills.
• Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
• Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint).
• Knowledge of learning theories, adult learning principles and instructional design model.
• Experience with virtual technology and ability to deliver training remotely.
• Applicable licenses as required by CoSA (business unit).

What sets you apart:

• Experience handling Third Party Injury claims of moderate to complex severity
• Minimum of 2 years’ experience handling Auto Non-Injury, Physical Damage, and Liability Investigation
• 2+ years of business relevant facilitation, training, or coaching experience
• Maintain/ability to obtain applicable licenses as required:  Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation (i.e. CPCU, AIC, CLU or other insurance related designations other than SCLA).
• P&C professional designation
• Flexible and open to changes in work tasking and schedule, can travel up to 25% of the time and ability to work outside of core hours as needed.

Compensation: The compensation range for this role is: $62,470-$105,420.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.