Jobs at USAA

Leads enterprise AI governance, risk management, monitoring, and responsible AI strategy in a regulated environment. Partners with business, technology, risk, compliance, security, privacy, and data governance leaders to establish policies, controls, operating models, and remediation processes. Advises executives on AI risk and strategic decisions, oversees governance teams, and integrates AI controls throughout the product lifecycle, including generative AI and agentic solutions.

Leads the strategy, delivery, performance, and management of member experiences and product services across channels. Develops experience visions, drives Agile execution, manages change and investments, monitors member and industry insights, and partners with stakeholders to optimize value and growth. Oversees risk, compliance, recruiting, coaching, and development of high-performing teams. The role emphasizes auto injury claims, litigation strategy, innovation, and emerging AI applications in claims.

Sets enterprise technology strategy for workforce identity and access management across hybrid environments. Designs secure authentication and access solutions, establishes architecture standards, evaluates risks and application architectures, and guides IAM transformation initiatives. Partners with security, infrastructure, application, and engineering teams while mentoring technical staff and resolving complex production issues. Requires extensive IT, IAM, security architecture, hybrid infrastructure, and stakeholder communication experience.

Analyzes complex property and casualty insurance data to optimize underwriting strategies, risk precision, risk mitigation, and risk acceptability. Applies statistical and quantitative techniques, exploratory data analysis, visualization, and modeling to develop actionable recommendations. Collaborates with cross-functional teams, documents methodology and validation, communicates insights to technical and non-technical audiences, and supports compliant business decision-making.

Serves as a strategic HR advisor to senior executives, developing talent strategies, organizational designs, workforce plans, and change initiatives. Uses data-driven insights to influence business decisions, improve organizational performance, and address complex talent needs. Leads cross-functional HR programs, coaches executive leaders, mentors HR professionals, partners with Finance and HR centers of excellence, and manages people-related risk and compliance.

Drives information and data governance across USAA Federal Savings Bank domains. Responsibilities include policy adoption, stewardship forums, governance reporting, sensitive-data oversight, data quality management, risk monitoring, workflow documentation, and stakeholder collaboration. The role supports governance frameworks, tools, controls, regulatory reporting, and continuous process improvements across business areas.

Leads enterprise operational risk management, including scenario analysis, operational loss programs, risk identification, controls, reporting, model risk oversight, and risk frameworks. Directs a high-performing team, challenges stakeholders, supports audits and regulatory reviews, develops dashboards and policies, and presents risk information to executives, governance committees, regulators, and the board.

Leads the Active Directory Engineering organization and owns strategy, architecture, modernization, security, resiliency, and lifecycle management for enterprise directory services. Partners across IAM, cybersecurity, infrastructure, cloud, and application engineering teams to deliver hybrid identity, authentication, automation, and Zero Trust capabilities. Oversees security governance, risk management, regulatory compliance, monitoring, budgets, and team development while representing the organization to regulators and senior leadership.

Leads USAA’s cybersecurity engineering organization and roadmap for critical platforms supporting threat operations. Oversees security platform reliability, modernization, integrations, automation, governance, risk management, regulatory engagement, budgets, and workforce development. Drives AI-assisted cyber operations, Agentic SOC capabilities, and Continuous Threat Exposure Management while translating threat-defense needs into scalable engineering solutions.

Leads complex business process planning, optimization, redesign, implementation, controls, performance monitoring, and continuous improvement for claims communications. Aligns processes with enterprise strategy, manages risks and compliance, develops requirements and business cases, uses data and analytics to identify improvements, and coordinates stakeholders, vendors, technology implementations, and communication plans. Provides strategic guidance and mentorship while improving efficiency, customer experience, and operational performance.

Leads USAA’s authentication engineering organization and enterprise workforce identity platforms. Owns strategy, architecture, modernization, resiliency, governance, compliance, and lifecycle management for authentication services including Entra ID, Okta, ForgeRock, OIDC, and SAML. Oversees security, availability, risk management, regulatory engagement, budgets, roadmaps, and cross-functional delivery while building and managing engineering teams.

Leads USAA’s Database Security team and oversees database account lifecycle management, security controls, compliance, technology support, risk management, vendor relationships, budgets, and strategic planning. Builds and manages technical teams, drives process improvement and change management, ensures availability and quality standards, and advises senior leaders on infrastructure and database security solutions in a regulated financial services environment.

Designs moderately complex digital member and employee experiences using human-centered design. Supports research, ideation, facilitation, prototyping, testing, interaction and visual design, and delivery across web and mobile applications. Collaborates with cross-functional teams in an Agile environment, synthesizes research, creates design assets, participates in critiques, and ensures solutions meet user needs, business requirements, and risk policies.

Leads USAA’s SASE Engineering organization and owns strategy, architecture, modernization, resiliency, governance, and lifecycle management for secure access, network security, communications security, SD-WAN, web gateway, email security, and zero-trust platforms. Partners with cybersecurity, network, cloud, infrastructure, regulators, and executives; manages risk, compliance, budgets, roadmaps, and enterprise-scale engineering teams.

Leads organizational change for Technology transformation by advising senior executives, developing portfolio-wide change strategies, coaching project teams, facilitating cross-functional partnerships, assessing organizational risks and barriers, and improving adoption. Builds reusable change tools, strengthens change management capabilities, and translates transformation strategies into sustainable shifts in leadership behavior, culture, workforce practices, and decision-making.

Leads discovery, strategy, delivery, optimization, and lifecycle management for complex digital and technology products. Develops product vision, roadmaps, business cases, and investment strategies; collaborates with UX, technology, marketing, operations, and senior leadership; uses data and research to improve KPIs and customer experiences; manages risks, dependencies, stakeholder alignment, and team mentoring.

Leads architecture, development, and operation of production AIOps systems. Establishes reusable ML, evaluation, safety, and remediation-automation standards; advances use cases toward guarded or self-healing autonomy; manages major incident escalations and kill-switch decisions; leads postmortems; mentors senior engineers; and represents engineering to risk, audit, and governance stakeholders.

Reviews automation code and designs for unsafe failure modes, blast-radius containment, rollback logic, and kill-switch effectiveness. Designs chaos engineering, fault-injection, and game-day exercises; owns approval-gate and automation-control frameworks; investigates automation incidents; produces risk and audit evidence; and participates in on-call support with authority to invoke kill switches.

Build and operate AI Ops systems for application operations in a regulated financial environment. Responsibilities include developing telemetry ingestion and feature pipelines, training anomaly detection and forecasting models, building LLM-based log analysis, correlating events, and creating tested remediation automation with rollback and safety controls. The role also requires production model monitoring, retraining, incident response, and participation in an on-call rotation.

Owns architecture, technical standards, and production delivery for Infrastructure AI Ops solutions, including telemetry pipelines, topology graphs, infrastructure-as-code remediation, anomaly detection, capacity modeling, and autonomous self-healing automation. Serves as a critical-incident escalation point, makes automation safety decisions, develops governance evidence for regulated environments, mentors senior engineers, and remains hands-on with production code and infrastructure.