Jobs at USAA

Leads Property & Casualty inbound channel marketing across websites, mobile apps, onboarding, and other digital touchpoints. Owns personalization, Next Best Experience/Action, decisioning, experimentation, performance reporting, and optimization strategies. Partners with analytics, product, MarTech, IT, and business teams to improve engagement, acquisition, retention, adoption, and member value. Develops channel roadmaps, audience strategies, testing programs, KPIs, business cases, and executive recommendations.

Owns and improves moderately complex business processes supporting the life insurance claims experience. Responsibilities include process mapping, requirements definition, testing, implementation, KPI and risk-control monitoring, stakeholder communication, data analysis, and continuous improvement. The role manages upstream and downstream process interactions, identifies operational and compliance risks, develops business cases, and coordinates solutions with Claims Operations. It is based on-site four days per week at USAA’s San Antonio campus.

Manage and execute capital markets transactions (securitization, reinsurance, debt issuance), model cash flows, structure deals, negotiate terms, evaluate capital and funding strategies, present analyses to senior management, and ensure risks are identified and controlled across stakeholders.

Manages moderately complex auto and property claims litigation, developing defense and settlement strategies, evaluating and negotiating cases, coordinating with members and defense counsel, overseeing litigation budgets and legal vendors, representing USAA in mediations and trials, and ensuring regulatory compliance and high-quality member service.

Supports actuarial analyses for pricing, modeling, reserving, product projections, repricing, valuation, and risk assessment. The intern runs actuarial models, prepares data and reports, applies foundational actuarial techniques, and follows risk and compliance procedures under supervision. The role is designed for students pursuing degrees in actuarial science, mathematics, statistics, computer science, economics, or finance.

Leads business change governance and oversight, including stakeholder engagement, impact and readiness assessments, change strategy, sustainment planning, risk monitoring, pipeline management, and executive coaching. Partners cross-functionally to manage organizational transitions, address resistance, ensure compliance with risk policies, and support successful implementation. The role also develops guidance and communications, mentors change partners, and monitors change effectiveness within a highly matrixed banking environment.

Leads digital and technical product management for USAA’s investment business, developing automated chat, IVR, voice-to-chat, and multichannel member experiences. Owns product strategy, roadmaps, requirements, business cases, delivery, performance analysis, and process improvements. Collaborates with business, UX, technology, operations, and marketing teams in Agile and Lean environments to deliver customer-focused solutions, manage risks, and improve KPIs and KRIs.

Leads strategy, discovery, roadmap development, delivery, and performance optimization for digital and technology products supporting P&C insurance billing and payments. Partners with business, UX, technology, operations, and marketing teams to deliver customer-facing experiences across web, mobile, chat, and IVR. Uses analytics, research, business cases, agile delivery, and customer journey mapping to improve payment conversion, satisfaction, operational efficiency, and risk outcomes.

Leads property and other claims operations teams, overseeing coaching, quality review, staffing, productivity, escalations, process improvement, regulatory compliance, and operational risk management. The role requires extensive claims-handling and leadership experience, insurance adjuster licensing, data-driven decision-making, and occasional travel. Advanced property claims software expertise, catastrophe claims experience, and insurance industry designations are preferred.

Represents USAA members, insured clients, and entities in complex insurance defense litigation. Handles cases through arbitration, trials, mediations, depositions, settlement negotiations, appeals, and multiple jurisdictions. Drafts legal documents, develops case strategies and budgets, advises claims teams, mentors attorneys and legal assistants, provides training, and manages litigation risk and compliance.

Provides legal counsel to mortgage and home equity lending leaders on federal and state laws, regulatory compliance, product development, operational changes, governance, and examinations. Leads complex legal matters, monitors regulatory developments, manages outside counsel, advises business and risk stakeholders, and supports senior attorneys and junior team members.

Manages digital and technical workflow products from research and opportunity identification through market validation and delivery. Creates roadmaps, business cases, requirements, and execution strategies; collaborates with business, UX, technology, operations, and marketing stakeholders. Uses data-driven analysis to monitor KPIs, identify improvements, and communicate complex concepts. Supports workflow modernization, risk management, Agile delivery, and continuous improvement across enterprise platforms.

Leads GRC technology product planning and delivery by gathering requirements, prioritizing Agile backlogs, writing and accepting user stories, and coordinating business and technical teams. Partners with stakeholders to improve processes, manage risks and controls, support change adoption, and deliver compliant technology solutions. Coaches Product Owners, oversees delivery across multiple teams, and ensures initiatives align with business value, regulatory requirements, and organizational objectives.

Leads organizational change initiatives across the bank by developing change strategies, readiness and impact assessments, sustainment plans, and communications. Partners with cross-functional teams and executives to manage resistance, build change capability, identify risks, and ensure successful implementation. Coaches leaders, mentors junior change professionals, and helps mature enterprise change management practices within a regulated financial services environment.

Analyzes complex business, financial, and operational processes, with emphasis on accounting reconciliations, reporting controls, risk management, and process improvement. The role identifies root causes, investigates variances, supports SOX and financial controls, develops reports, documents procedures, and recommends automation and standardization. It collaborates with accounting, finance, risk, compliance, audit, operations, procurement, and vendors while supporting business requirements, regulatory reporting, and cross-functional initiatives.

Leads strategic, enterprise-wide programs involving multiple projects, multi-year plans, budgets, risks, dependencies, and cross-functional teams. Develops roadmaps, governance practices, performance metrics, dashboards, and change-management plans. Coordinates stakeholders, negotiates tradeoffs, monitors program health, manages risks, and ensures delivery of business capabilities and benefits. Mentors program managers and supports alignment with organizational strategy, compliance requirements, and capacity.

Leads enterprise business strategy and planning, partnering with executives and cross-functional leaders to align priorities, develop strategic and operational plans, manage complex initiatives, and connect strategy to execution. Guides strategic analysis, governance, change management, risk oversight, and executive communications while identifying opportunities, dependencies, tradeoffs, and performance gaps.

Provides strategic compensation guidance to HR business partners and leaders, including market analysis, benchmarking, survey participation, job architecture governance, compensation cycle administration, and program development. Advises on compensation policies, legal compliance, and total rewards strategy; leads enterprise-wide initiatives, supports systems and process improvements, trains stakeholders, and manages compensation risks.

Leads enterprise-wide member, consumer, marketplace, and competitor research across quantitative, qualitative, and voice-of-member channels. Directs research strategy, governance, methodologies, insights reporting, budgets, vendors, and executive presentations. Builds and manages a high-performing research team, translates business objectives into actionable recommendations, oversees research infrastructure initiatives, and ensures compliance with risk policies. Partners cross-functionally to influence strategic decisions and improve member-centric business outcomes.

Owns the design, governance, execution, and continuous improvement of business processes supporting USAA’s Perks program. Responsibilities include managing operational and compliance controls, coordinating executive planning, developing KPI dashboards and reporting, leading process improvement initiatives, gathering requirements, mitigating risks, and advising stakeholders. The role also drives business cases, operating models, audit readiness, and continuous improvement while mentoring team members and ensuring alignment with enterprise strategy and regulatory requirements.