Jobs at USAA

Leads enterprise AI platform strategy, architecture, governance, security, and multi-year roadmaps. Defines scalable capabilities for generative AI, agentic AI, machine learning, and advanced analytics across business domains. Partners with executives and technical teams to establish standards, risk controls, operating models, and adoption strategies. Oversees architecture decisions, platform design, assessments, incident support, mentoring, and responsible AI practices in a regulated environment.

Leads engineering for ALIP business and product configuration across the life insurance policy lifecycle. Designs, develops, tests, reviews, and deploys configuration and integrations through GitLab CI/CD. Troubleshoots production issues, improves performance and architecture, mentors engineers, coordinates with internal teams and Accenture, and ensures secure, compliant delivery across underwriting, workflows, integrations, and data pipelines.

Leads the strategy, governance, delivery, and operational execution of business and data analytics for USAA’s Voice of Member program. Oversees data platforms, reporting, advanced analytics, information management, and self-service capabilities. Advises senior leaders through data-driven insights, manages teams and capacity, directs complex projects, ensures risk and compliance, and translates member feedback with operational, financial, behavioral, and market data into business decisions.

Leads quantitative and qualitative analysis to inform business-unit strategy, assess market and regulatory trends, evaluate profitability and risks, and influence strategic decisions. Develops analytical frameworks, tests business hypotheses, translates member feedback and operational data into actionable insights, and guides team members. Partners with senior stakeholders across product, pricing, marketing, sales, credit risk, distribution, and member experience.

Leads quantitative and qualitative analysis supporting business-unit strategy, market insights, regulatory and macroeconomic evaluation, and strategic decision-making. Develops analytical frameworks, evaluates product, pricing, marketing, sales, risk, distribution, and member-experience performance, and translates findings into actionable recommendations for senior stakeholders. Leads strategic discussions, influences decisions, manages risk and compliance, and mentors team members. The role also supports member feedback and customer-experience analytics programs.

Leads advanced decision-support analytics by gathering, transforming, and analyzing complex data; applying statistical and quantitative methods; developing insights and recommendations; creating visualizations and executive communications; documenting validation and compliance processes; and operationalizing strategies. Partners with cross-functional stakeholders, provides subject matter expertise, evaluates emerging analytics technologies, and synthesizes member feedback with operational, behavioral, financial, and market data to influence business decisions.

Provides advanced decision support by gathering, transforming, analyzing, and synthesizing data to develop actionable recommendations. Applies statistical and quantitative methods, exploratory data analysis, visualization, and emerging analytics techniques to solve complex business problems. Communicates findings to stakeholders and senior leaders, operationalizes recommendations, documents methodologies, and supports risk and compliance requirements. Focus areas include member feedback, Voice of Customer data, behavioral, operational, financial, and market insights.

Leads enterprise-wide member, consumer, marketplace, and competitor research across quantitative, qualitative, and voice-of-member channels. Directs research strategy, governance, methodologies, insights reporting, budgets, vendors, and executive presentations. Builds and manages a high-performing research team, translates business objectives into actionable recommendations, oversees research infrastructure initiatives, and ensures compliance with risk policies. Partners cross-functionally to influence strategic decisions and improve member-centric business outcomes.

Leads a team responsible for end-to-end business process ownership, optimization, documentation, controls, risk mitigation, performance metrics, and continuous improvement. Partners with enterprise stakeholders to prioritize backlogs, secure funding, execute initiatives, and improve business results. Oversees process governance, compliance, reporting, and operational risk management while recruiting, coaching, and developing employees.

Provides quantitative and qualitative analysis to inform business-unit strategy, evaluate market and macroeconomic trends, and uncover insights from profit and loss performance, pricing, marketing, sales, credit risk, distribution, and member experience. Develops analytical frameworks, translates findings into actionable recommendations, communicates insights to senior leaders, supports strategic decision-making, manages risk and compliance, and may guide team members.

Lead a team of attorneys and legal professionals to provide strategic legal counsel, manage legal risk and regulatory compliance, drive operational improvements, oversee enterprise projects, and develop high-performing legal teams while advising senior management on business initiatives.

Owns discovery, delivery, performance, and lifecycle management of digital and technology products focused on customer identity and access management. Develops roadmaps, requirements, business cases, and execution strategies; analyzes KPIs and KRIs; collaborates with technology, UX, security, fraud, and business stakeholders; and improves authentication, identity verification, and recovery experiences across channels.

Leads development and deployment of machine learning and graph analytics solutions to detect identity theft, account takeover, synthetic fraud, scams, disputes, and AML risks. Partners with business and technology teams on graph strategy, data integration, model governance, and production deployment. Develops reusable algorithms, communicates technical insights to executives, manages project risks, and mentors junior data scientists.

Leads discovery, strategy, delivery, and optimization of customer identity and access management products across digital channels. Develops roadmaps, requirements, business cases, and performance insights while coordinating technology, UX, security, fraud, business, and product stakeholders. Uses Agile, Lean Product Development, user-centered design, and data-driven analysis to improve authentication experiences, manage risk, and deliver scalable solutions.

Owns the product roadmap and prioritized backlog for contact center technology Agile teams. Translates business needs into features, user stories, and acceptance criteria; represents customer and business perspectives; coordinates stakeholders, vendors, and technical teams; manages dependencies and risks; supports change management; and conducts user acceptance and production validation testing. The role requires contact center domain knowledge, product ownership experience, Jira proficiency, and understanding of Agile, Waterfall, process improvement, and compliance practices.

Leads technology strategy, architecture, roadmap execution, and engineering delivery for USAA’s P&C Policy Modernization portfolio. Oversees Guidewire and Earnix solutions, integrations, production stability, risk management, budgets, vendors, distributed Agile teams, and technology lifecycle activities. Advises senior leaders, manages organizational change, develops performance metrics, and drives modernization across insurance systems and cloud platforms.

Manages discovery, delivery, performance, and roadmaps for digital technology products focused on customer identity and access management. Uses research, analytics, Agile practices, human-centered design, and stakeholder collaboration to improve authentication and identity experiences across call centers, websites, and mobile apps. Addresses fraud, security, compliance, scalability, and customer pain points while monitoring KPIs and KRIs.

Lead credit risk strategy for consumer, card, and deposit portfolios using quantitative analysis, develop and implement credit strategies, monitor performance and regulatory compliance, produce financial and risk reporting, mentor analysts, partner with stakeholders, and drive model or analytics infrastructure improvements to optimize profitable growth within risk appetite.

Lead development and monitoring of credit risk strategies for consumer bank portfolios. Use advanced quantitative analysis and regulatory knowledge to design, implement, and report on credit strategies, mitigate operational and compliance risk, mentor analysts, and present insights to senior leadership to optimize profitable growth within risk appetite.

Leads USAA Life Insurance Company's risk management framework across enterprise, operational, model, data, and AI risk. Oversees risk governance, regulatory compliance, risk appetite, controls, operational resilience, and model validation while advising senior leaders. Builds high-performing teams, modernizes and simplifies risk programs, partners across business, Finance, Compliance, and Legal, and ensures alignment with life insurance regulations, NAIC frameworks, solvency requirements, and strategic objectives.