Jobs at USAA

Lead design, governance, and continuous improvement of end-to-end business processes. Develop process plans, maps, controls, KPIs, and RCSA; identify risks and corrective actions; drive process reengineering and technology implementations; use data to monitor performance; mentor team members and ensure alignment across stakeholders to improve member experience and reduce operational and compliance risk.

Lead enterprise-wide corporate communications strategy and execution, develop storytelling campaigns to drive employee engagement, advise executives, mentor peers, use data and insights to measure program impact, enforce communication governance, and manage complex initiatives that support business objectives and risk/compliance requirements.

Provide legal representation for USAA members in personal injury, PIP, BI/UM and related P&C litigation. Manage caseload through arbitration, trial, and appeal; prepare pleadings and trial materials; appear in court; negotiate settlements; advise claims teams; train staff; and monitor legal and compliance risks.

Support capital and liquidity risk management by building and applying quantitative models and analyses, monitoring risk and controls, forecasting stress test scenarios, validating models, and communicating data‑driven findings and mitigation recommendations to stakeholders and governance bodies.

Lead strategy and lifecycle for Check/ACH deposit products (funds transfer, remote deposit capture, bill pay). Use data and competitive analysis to define roadmaps, pricing, and go-to-market plans. Partner with Marketing, Legal, Compliance, Risk, and alliances to launch, iterate, and govern products while ensuring regulatory compliance and performance monitoring.

Lead and deliver enterprise finance initiatives aligned to the CFO agenda, managing cross-functional teams, roadmaps, risks, budgets, regulatory compliance, change management, and stakeholder engagement while reporting progress to senior finance leadership.

Use quantitative and qualitative analysis to inform line-of-business strategy, evaluate P&L drivers, develop analytical frameworks, translate findings into insights for senior leaders, collaborate with stakeholders, and ensure risks are identified and managed per compliance.

Trusted HR advisor to senior leaders who develops long-term talent strategies, leads organizational design and cross-functional HR initiatives, uses data-driven insights for workforce planning and change management, mentors HR partners, and ensures alignment with cost-of-labor and compliance.

Lead audience strategy and execution for SMS and outbound call campaigns: define audience rules, forecast volumes, build and deliver accurate campaign data, run test-and-learn, optimize by ROI/LTV, collaborate with IT and partners, and produce detailed business and technical requirements.

Lead product marketing for P&C (Auto, Homeowners, Renters) driving digital-first acquisition and retention. Develop marketing plans, manage budgets and agencies, use performance analytics and competitive insights to inform strategy, shepherd digital acquisition experiences, ensure compliance and risk controls, coach team members, and influence cross-functional stakeholders to achieve growth.

Lead marketing analytics and audience strategy, overseeing data science, modeling, and activation to optimize marketing investments. Manage and develop an analytics team, set technical vision, adopt emerging data technologies, collaborate with IT, and ensure analytics drive business decisions and compliance.

Lead design, deployment, and support of Microsoft Teams collaboration platform (Teams Rooms, Phone, meetings, webinars, town halls) in a large enterprise. Provide post-deployment support, operational oversight, automation (infra-as-code/CI-CD), troubleshooting of complex, end-to-end issues, mentor engineers, and ensure risk, compliance, and platform stability for long-term adoption.

Designs and executes audit data analytics and continuous auditing tests, partners with audit teams to understand data, interprets and presents analytic results, tracks progress of analytic controls, and recommends remediation. Develops analytic methodologies, dashboards, and data technology to support audit, risk, and control objectives.

Lead development and deployment of marketing audience models by integrating 1st/3rd-party data, resolving identities, and producing production-ready ML solutions. Mentor junior data scientists, collaborate with MarTech/engineering/marketing, ensure model governance under MDC/MRM, communicate results to non-technical stakeholders, and drive analytics prioritization and best practices for scalable marketing activation.

Lead product marketing for P&C insurance (Auto, Homeowners, Renters), develop and execute digital-first acquisition and retention campaigns, translate performance insights into marketing plans, manage budget allocations and agency partners, ensure compliance and risk controls, coach team members, and drive measurable growth.

Lead human-centered design across cross-functional teams to define problems, run research, create holistic web and mobile experiences, facilitate workshops, mentor designers, and drive solutions from discovery through implementation within an Agile environment.

Lead development of advanced statistical and predictive models, perform EDA and data integration, translate findings into executive-facing recommendations, operationalize analytics, adopt emerging data technologies, mentor stakeholders, and ensure documentation, validation, and compliance to drive member-focused business outcomes.

Lead competitive intelligence for the Annuity business: research and synthesize competitor products, pricing, distribution, and market trends; run complex analyses and predictive projects; translate findings into strategic recommendations for senior leadership; mentor team members and ensure risk/compliance alignment.

Provide high-level administrative support to Executive Management Group and Corporate Counsel, managing complex calendars, meetings, communications, travel and expenses. Prepare presentations and correspondence, maintain confidential records, onboard staff, coordinate events and resources, manage office supplies and budgets, and ensure compliance with risk and compliance policies.

Prepare, review, and analyze complex financial and regulatory reports (FR Y‑9C, Y‑9LP, Y‑11, FR 2314, FFIEC 009/009A). Maintain procedures, support automation and control testing, research accounting/regulatory changes, draft disclosures and technical memos, and partner with internal stakeholders and regulators. Mentor peers and provide advisory analysis to management to ensure accurate, timely regulatory reporting and compliance.