Jobs at USAA

Lead and deliver large-scale, multi-year programs: define scope, roadmaps, budgets and resources; manage cross-functional teams; report status, risks and metrics; enforce governance and change management; mentor program managers and ensure alignment to business strategy and compliance.

Use quantitative and qualitative analysis to generate strategic insights on market, regulatory, and macro trends; support product, pricing, credit, distribution, and member experience decisions; build analytical frameworks, communicate findings to senior leaders, and ensure risk and compliance alignment.

Drive underwriting strategy and portfolio performance across assigned regions by monitoring book composition, evaluating modeled results and risk drivers, recommending targeted underwriting actions, and partnering with pricing, product, compliance, and regional teams. Lead guideline and rule refinements, prioritize analytic and automation capabilities, and manage portfolio financials to optimize profitability and member experience.

Lead digital analytics strategy and a team to deliver member insights across digital touchpoints. Drive data governance, analytics platform delivery, reporting modernization, experimentation, and strategic recommendations to senior stakeholders to improve digital experience and business outcomes.

The Director of MarTech Content & Workflow Design leads transformation in content management and workflow, overseeing tools and team development while driving adoption and operational efficiency.

Executive leader responsible for driving value from MarTech, data, and AI to modernize P&C marketing. Owns audience strategy, lifecycle design, journey orchestration across channels (email, SMS, calls, onsite), testing and optimization, vendor/third-party risk, and capability roadmaps. Builds and leads teams, partners with centralized MarTech and stakeholders, briefs C-suite, and ensures compliance with regulatory and risk frameworks.

Lead and apply AI in MarTech & AdTech, designing scalable marketing solutions, governing AI practices, and enhancing efficiencies in marketing platforms.

The AVP of Application Development leads application development for investment services, ensuring alignment with business strategies, managing teams, and overseeing technology integration and compliance with regulations.

Lead analytical strategy to inform marketing and business decisions. Develop frameworks, perform complex quantitative and qualitative analyses, translate insights for senior leaders, support measurement and data enablement, and guide stakeholders on strategic and P&L-related questions.

Lead end-to-end data analysis and decision science for P&C underwriting. Acquire, integrate, and analyze complex and emerging datasets, build statistical and prescriptive models, produce visualizations and clear recommendations for business leaders, and support operationalizing strategies to improve risk selection and profitability.

Provide quantitative decision support for P&C claims by gathering, analyzing, and synthesizing data. Apply statistical and analytical techniques, perform EDA, validate methods, create visualizations, and translate insights into implementable recommendations to influence mid-level management and business strategy.

Lead enterprise identity proofing and assurance strategy across the member lifecycle to prevent identity fraud. Translate risk and regulatory requirements into product requirements, partner with technology and cross-functional teams to deliver risk-tiered identity capabilities, analyze performance against KPIs, and mentor team members while ensuring compliance and reducing member friction.

Perform quantitative analyses on medium-to-large business problems, integrate and clean disparate data sources, develop interactive dashboards and reports, optimize SQL and ETL processes, use SAS/Python for statistical analysis and text mining, and communicate actionable insights to influence business strategy.

Support information governance and data management activities: identify and mitigate data risks, maintain metadata and master/reference data, define data quality rules, implement controls, support compliance, manage data access and privacy tagging, and collaborate across teams to develop processes, reports, and remediation plans.

Lead and execute end-to-end qualitative and quantitative research projects, select methodologies, analyze data and text, build statistical models and dashboards, present actionable findings to leadership, mentor team members, and ensure research compliance and risk management across products and channels.

Provide advanced analysis and recommendations for business processes and application/IT platform changes. Document business requirements, lead testing and implementations for Oracle Cloud ERP and EBS financials, configure workflows, security, data conversions, and reporting, and coach team members while managing risks and training business users.

Lead discovery, delivery, and performance of digital and technology products for Omni Enablement. Drive Salesforce CRM strategy, roadmap, integrations, and omni-channel/contact-center experiences. Use data-driven insights and user-centered design to define requirements, prioritize investments, measure KPIs/KRIs, and mentor teams while ensuring risk, governance, and cross-functional alignment.

Lead multi-channel media and social planning, agency management, campaign implementation, performance monitoring, optimization and reporting. Develop programmatic strategies across video, display, audio, DOOH and native, manage complex budgets, mentor team members, and use data-driven insights and measurement tools to improve campaign performance while ensuring compliance with risk and marketing standards.

Own and improve Claims Litigation business processes end-to-end: design, map, monitor KPIs and controls, drive process improvements, align stakeholders, use data/analytics, mentor teams, and ensure risk and compliance.

Lead design, implementation, administration, and evaluation of employee leave and benefits programs. Provide strategic guidance, ensure regulatory and vendor compliance, analyze financial and program metrics, advise senior leadership, manage cross-functional teams, and develop communications and controls to minimize risk and costs.