1. Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
2. Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
3. Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
4. Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
5. Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
6. Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
7. Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
8. Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Education Qualification:
Bachelor’s degree holder in Hotel Management (must have)
Work Experience:
- Minimum of 5 years of experience in the hospitality industry, with 1 years’ experience in supervisory role in 5-star environment
- Experience and understanding of luxury hotel and stand-alone restaurant operations.
- Knowledge of food safety regulations and hygiene protocols.
Skills:
- Proficiency in spoken and written English
- Self-motivated and demonstrate sound leadership skills
- A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
- Able to create personalized F&B experience
- Strong organizational, multitasking skills and attention to detail.
- Competent in Microsoft Office Applications.
- Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.
Skills Required
- Bachelor's degree in Hotel Management
- Minimum five years of experience in the hospitality industry
- At least one year of supervisory experience in a five-star environment
- Experience with luxury hotel and standalone restaurant operations
- Knowledge of food safety regulations and hygiene protocols
- Proficiency in spoken and written English
- Leadership, organizational, multitasking, and attention-to-detail skills
- Ability to create personalized food and beverage experiences
- Competence in Microsoft Office applications
- Ability to maintain accurate records and manage inventory effectively
What We Do
Emirates Flight Catering is one of the world’s largest catering operations, serving hospitality groups, organisations, and more than 100 airline customers. It provides airline, events, and VIP catering, plus laundry, food production, and airport-lounge food-and-beverage services. Its large-scale facilities produce meals using advanced food-processing and handling systems, while diversification includes retail products, e-commerce, and Emirati catering at Dubai International Airport.
