1. Ensure that all customers are provided with the best quality of food and service.
2. Ensure all safety matters are properly and timely attended and investigated, including accidents and near miss, while implementing safe working practices in accordance with EKFC policies, resulting in a safer work environment and enhanced compliance with safety standards.
3. Communicate clear instructions regarding work assignments to team members, ensuring adherence to deadlines and quality standards, which will enhance operational efficiency and maintain high service quality.
4. Conduct spot-checks at the lounges in order to ensure that food and equipment are provided as per the business standards.
5. Ensure that the required stock levels are properly maintained according to current levels of consumption.
6. Ensure that the back-of-house areas are optimized and operationally friendly to minimize the breakages and injuries.
7. Assist and monitor the staff rosters and tasks allocations, to ensure all areas of lounge is covered.
8. Facilitate continuous training for staff on product knowledge and sequence of service, resulting in improved service quality and enhanced customer satisfaction.
Education Qualification:
Diploma or equivalent qualification (must have).
Bachelor’s degree in any relevant field (preferred).
Work Experience:
Minimum of 4 years of experience in the hospitality industry, with 2 years’ experience in supervisory role in 5-star environment (restaurant supervisor).
Experience and understanding of luxury hotel and stand-alone restaurant operations.
Knowledge of food safety regulations and hygiene protocols.
Skills:
1. Proficiency in spoken and written English.
2. Self-motivated and demonstrate sound leadership skills.
3. A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
4. Able to create personalized F&B experience.
5. Strong organizational, multitasking skills and attention to detail.
6. Competent in Microsoft Office Applications.
7. Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.
Skills Required
- Diploma or equivalent qualification
- Bachelor's degree in a relevant field
- Minimum 4 years of experience in the hospitality industry
- Two years of supervisory experience in a five-star environment, such as restaurant supervision
- Experience and understanding of luxury hotel and stand-alone restaurant operations
- Knowledge of food safety regulations and hygiene protocols
- Proficiency in spoken and written English
- Leadership skills
- Ability to create personalized food and beverage experiences
- Strong organizational, multitasking, and attention-to-detail skills
- Competence in Microsoft Office applications
- Ability to maintain accurate records, manage inventory, and follow established procedures
What We Do
Emirates Flight Catering is one of the world’s largest catering operations, serving hospitality groups, organisations, and more than 100 airline customers. It provides airline, events, and VIP catering, plus laundry, food production, and airport-lounge food-and-beverage services. Its large-scale facilities produce meals using advanced food-processing and handling systems, while diversification includes retail products, e-commerce, and Emirati catering at Dubai International Airport.
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