Details for Voice Profile:
Job Responsibilities :
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains email handle time, while remaining friendly and informative (after call email to customers).
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.
Criteria:
- Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.
Soft skills:
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers’ effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customer’s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.
Eligibility:
Qualification - HSC and Above
Experience - Fresher or Experienced can apply
Others:
Shifts timings: – Rotational Shifts
Transport : — One Side transport in nigh Shift.
Skills Required
- HSC qualification or above
- Excellent English communication skills
- Ability to work in flexible shifts
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
-
Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
-
Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
