ServiceNow Administrator (Remote, IND)

 About the Role

CrowdStrike IT is growing and seeking a dynamic ServiceNow Administrator / Developer to join the ServiceNow Support Team. Along with your team members, you will be responsible for the overall ServiceNow experience at CrowdStrike.

The ServiceNow Administrator will focus primarily on platform support, administration and Incident handling, but will have opportunities to grow development skills on projects and enhancements. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform Incident queue, assisting with admin tasks such as patching, cloning, upgrades and deployments as well as participating in development projects. Other duties as assigned.

What You’ll Do:

• Administering capabilities to configure the ServiceNow platform to align with IT best practice.

• Platform upgrades and code migration via update sets

• Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding

• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB

• Managing and administering ServiceNow users, groups, user criteria, and all the various roles

• Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal

• Configuring and maintaining application security 

• Development work on stories for enhancements and project implementations across platform modules

• Code reviews of other Developers’ work

• Assisting with monitoring and improving platform health

• Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports

• Creating alerts and notifications using e-mail and other messaging capabilities within the platform

• Ensuring the best performance from the system

• Troubleshooting, resolving and /or escalating system Incidents when they arise

• Performing daily operational management and administration activities 

• Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting

• Ensuring policies are reflected in the way the platform is administered.

• Provide on-call support for ServiceNow

What You’ll Need:

• Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent

• 5 years of ServiceNow platform experience including a mix of development and administration

• Familiar with HTML, JavaScript, CSS etc.

• Knowledge of ServiceNow platform integrations with external systems

• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories

• Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules

• Experience building automation workflows and ability to code review simple workflows (e.g., those built using Catalog Builder)

• Experience building business rules, client scripts, and notifications

• Knowledge of implementing LDAP, SSO, user/group/role

• Knowledge of CMDB concepts

• Experience with Debugging and Troubleshooting

• Demonstrable knowledge of the ITSM framework (ITIL)

• Excellent communication and interpersonal skills

• Productive attitude with the focus on progressing the business forward

• Drive efficiency, adoption and platform manageability

• Certified System Administrator (SNOW) qualification

• Bonus Points

• Understanding of ServiceNow table extension model

• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

• Experience implementing systems using the Agile/Scrum methodology

• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

• ServiceNow Employee Center Pro and / or VIrtual Agent / Now Assist micro-certifications or experience

• Administration experience with the GRC module

• ITIL Certification - minimum Foundation V3 

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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