Executive Assistant

Company:Mercer

Description:

About the Role

Marsh is seeking a highly experienced Executive Assistant to provide senior-level administrative and operational support to executive leaders. This role is ideal for an individual with strong judgment, exceptional discretion, and a proven track record supporting executives in fast-paced, high-accountability environments.

You will act as a trusted partner and effective gatekeeper—ensuring priorities are managed, key meetings are well prepared, travel and logistics run smoothly, and stakeholders receive a consistently professional experience.

Key Responsibilities

Executive calendar and priority management

• Manage complex, high-volume executive calendars, including coordination across time zones when required.
• Anticipate conflicts and competing priorities; propose solutions that protect focus time and critical business commitments.
• Ensure executives are fully prepared for meetings (agenda, objectives, attendees, context, and required pre-reads).
• Maintain an effective rhythm of business (e.g., 1:1s, leadership meetings, monthly reviews, QBRs).

Meeting and communication coordination (internal and external)

• Coordinate meetings with senior internal leaders and external stakeholders (clients, partners, vendors) with executive-level professionalism.
• Prepare and quality-check briefing packs, agendas, action logs, and presentations.
• Capture outcomes and drive follow-up on actions, owners, and deadlines when required.
• Manage meeting logistics (rooms, MS Teams links, attendee lists) and proactively resolve scheduling/technology issues.

Travel, logistics, and event support

• Arrange complex travel itineraries (domestic and international as required), including flights, hotels, ground transport, and contingency planning.
• Prepare detailed itineraries and ensure all confirmations and documentation are in place.
• Handle last-minute changes calmly and efficiently.
• Support internal events and executive engagements (offsites, town halls, visits) as needed.

Administrative operations and business support

• Process expenses and reimbursements accurately and on time, ensuring compliance with required documentation.
• Draft, format, and proofread communications and documents to an executive-ready standard.
• Coordinate approvals and administrative workflows; track and follow through to completion.
• Maintain structured file management across Teams/SharePoint, including version control and access management.

Stakeholder management, confidentiality, and continuous improvement

• Build strong working relationships across leadership teams, peers, and assistants to ensure seamless coordination.
• Communicate clearly and tactfully at all levels; represent executives professionally.
• Handle sensitive information with strict confidentiality and strong ethical judgment.
• Identify opportunities to improve processes and standardize templates (agendas, action trackers, briefing packs).

Required Qualifications & Experience

• 8+ years of progressive experience supporting senior leaders (executive management level), ideally in a multinational, professional services, consulting, financial services, or similarly complex environment.
• Proven ability to manage complex calendars and coordinate across multiple stakeholders with competing priorities.
• Demonstrated capability to handle confidential matters with discretion, maturity, and sound judgment.
• Bachelor’s degree preferred (or equivalent combination of education and relevant experience).

Required Skills & Capabilities

• Executive-level professionalism and strong stakeholder management skills.
• Excellent written and verbal communication; able to draft high-quality correspondence and summaries.
• Highly organized with strong attention to detail and dependable follow-through.
• Proactive mindset with strong judgment on urgency, confidentiality, and escalation.
• Strong collaboration and service orientation; able to operate effectively across teams and cultures.
• Advanced proficiency in Microsoft 365 (Outlook, Teams, Word, PowerPoint, Excel) and strong working knowledge of Teams/SharePoint file management.
• Resilient and calm under pressure; comfortable handling last-minute changes and shifting priorities.

Preferred / Advantageous Experience

• Experience supporting multiple executives or a leadership team.
• Professional services / client-facing environment experience with high standards of quality and responsiveness.
• Experience coordinating leadership events (offsites, town halls, executive visits).
• Familiarity with expense tools and workflow platforms in corporate environments.

Working Requirements

• Based in Amman, Jordan, with flexibility aligned to business needs.
• Occasional availability outside standard hours may be required to support executive schedules.
• Limited travel support/coordination may be required depending on executive needs.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.