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The Role
Processes insurance claims from intake through settlement, assesses validity against policy conditions, investigates details, communicates with customers by email and phone, calculates payments, maintains accurate records, and supports process improvements. The role requires English plus another European language, strong communication, adaptability, and a willingness to learn. Comprehensive training is provided, and no prior insurance experience is required.
Summary Generated by Built In
Kick start your career at Qover, a leading insurtech scale-up that has raised $100 million to date.
With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it has to be simple, transparent and accessible across borders – a global safety net.
Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others.
What you’ll do 🛠
As we continue to grow, we're on the lookout for talented, multilingual graduates to join our team as claims associates.
As a Claims Associate, you'll be the first point of contact for customers, guiding them through the claims process with clarity and care, in multiple languages. You’ll assess claims, investigate details and find solutions – all while sharpening your communication, analytical and problem-solving skills.
● Manage and process claims from start to finish
● Assess claim validity based on policy conditions
● Communicate with customers via email and phone
● Calculate settlements and handle payments
● Keep accurate records and contribute to process improvements
Don't worry if you're new to the insurance industry – we provide comprehensive training to set you up for success!
What we’re looking for 💡
● Good written & verbal communication skills in English + at least one other European language (French, Dutch, German or other)
● A recent graduate with a Bachelor’s degree in translation, law, business administration or a related field
● A self-motivated, curious and adaptable mindset with a willingness to learn
What’s in it for you?
● Real-world experience in a dynamic industry to kick-start your career in claims handling, customer service and beyond
● Comprehensive training – no prior insurance experience needed!
● Flexibility & perks: up to three remote workdays per week, 28 days off (+ 10 public holidays), a modern WeWork office in Brussels with a rooftop terrace and the chance to work from anywhere one month per year
● A vibrant, international work environment that values teamwork and taking initiative but also having fun, with regular afterworks & social events
At Qover, we don’t just offer jobs – we offer career-building opportunities. If you're eager to learn and ready to make an impact, we’d love to hear from you.
Apply now and start your journey with us!
Skills Required
- Good written and verbal communication skills in English and at least one other European language
- Recent graduate with a Bachelor's degree in translation, law, business administration, or a related field
- Self-motivated, curious, and adaptable mindset with willingness to learn
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The Company
What We Do
Hi! We're Qover ? We enable companies and insurance providers to offer seamless insurance experiences across Europe. Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net enabling people to live life to the fullest. To that end, our modular embedded insurance orchestration platform covers millions of users across 32 European countries, and works with longstanding partners like Revolut, Monzo, ING, Mastercard, Deliveroo, NIO and many others. Let us ensure your success.
