Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
We are looking for an experienced IT Operations Manager, Europe to lead regional IT support services across our European locations. In this role, you will ensure reliable, responsive, and business-focused technology operations. You will work closely with business, operations, plant and site leadership, and global IT teams to resolve technology challenges, strengthen service delivery, manage the regional IT budget, develop the IT team, and present operational performance and KPIs to IT leadership.
About the job:Lead regional IT support services across European locations, including incidents, service requests, escalations, and recurring technology issues.
Build strong relationships with business, operations, plant, and site leaders, acting as the regional IT liaison and escalation point.
Drive continuous improvement in IT processes, service quality, standardization, automation, governance, compliance, and user experience.
Mentor and coach IT team members, strengthening accountability, technical capability, collaboration, and a customer-focused service mindset.
Use monitoring technologies, dashboards, alerting platforms, AI chatbots, knowledge tools, and self-service automation to improve visibility and enable proactive issue management.
Manage the regional IT budget, vendors, service providers, cost tracking, and forecasts.
Monitor operational KPIs, service trends, and risks, and present performance results and improvement plans to IT leadership.
Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent professional experience.
7+ years of progressive IT experience in IT support, infrastructure, service delivery, or operations within a global manufacturing environment.
Experience leading, mentoring, or managing technical teams.
Strong knowledge of IT service management, incident and request fulfilment, escalation management, asset management, CMDB, operational governance, and continuous improvement.
Experience using IT monitoring technologies, operational dashboards, alerting platforms, and service-performance reporting.
Experience presenting operational KPIs and service results to IT leadership.
Practical experience building, managing, or supporting AI chatbots, virtual agents, knowledge management solutions, or self-service automation.
Working knowledge of programming or scripting languages, such as Python, for automation, data analysis, integrations, or operational reporting.
Demonstrated ability to collaborate with business and operations leaders and manage budgets and external vendors.
Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
Willingness to travel within Europe as required.
ITIL Foundation or another relevant IT service management certification.
Experience working in a global enterprise IT environment with matrix reporting relationships.
Familiarity with Microsoft 365, endpoint management, network operations, identity services, collaboration tools, and enterprise service desk platforms such as Ivanti and ServiceNow.
Experience presenting service health, operational metrics, risk indicators, and improvement plans to senior IT leaders.
Multilingual capabilities or experience working across different European countries and cultures.
The salary range for this position is 5800 EUR gross – 6800 EUR gross per month but the final offer will depend on the experience and competencies of the selected candidate.
#LI-RK
At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent professional experience
- 7+ years of progressive IT experience in IT support, infrastructure, service delivery, or operations within a global manufacturing environment
- Experience leading, mentoring, or managing technical teams
- Knowledge of IT service management, incident and request fulfillment, escalation management, asset management, CMDB, operational governance, and continuous improvement
- Experience with IT monitoring technologies, operational dashboards, alerting platforms, and service-performance reporting
- Experience presenting operational KPIs and service results to IT leadership
- Experience building, managing, or supporting AI chatbots, virtual agents, knowledge management solutions, or self-service automation
- Working knowledge of programming or scripting languages such as Python
- Ability to collaborate with business and operations leaders and manage budgets and external vendors
- Strong communication skills with technical and non-technical stakeholders
- Willingness to travel within Europe as required
- ITIL Foundation or another relevant IT service management certification
- Experience in a global enterprise IT environment with matrix reporting relationships
- Familiarity with Microsoft 365, endpoint management, network operations, identity services, collaboration tools, Ivanti, and ServiceNow
- Experience presenting service health, operational metrics, risk indicators, and improvement plans to senior IT leaders
- Multilingual capabilities or experience working across European countries and cultures
Littelfuse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Littelfuse and has not been reviewed or approved by Littelfuse.
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Retirement Support — A 401(k) plan includes a company match with an additional annual contribution, with plan details also referenced in corporate filings. This structure indicates dependable retirement support across U.S. roles.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account and tuition reimbursement, plus wellness resources and an Employee Assistance Program, expand the package beyond core insurance. Development programs such as Lean Six Sigma certifications reinforce a holistic rewards mix.
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Healthcare Strength — Core medical, dental, and vision coverage are standard and described as solid and workable. Coverage breadth is supported globally with EAP access.
Littelfuse Insights
What We Do
Littelfuse is an industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 15 countries, and with 17,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets—everywhere, every day. Headquartered in Chicago, Illinois, United States, Littelfuse was founded in 1927. View our broad and deep product portfolio: https://www.littelfuse.com/ Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization. Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law
