Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Business Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.
How you will contribute
When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:• Your specific process area• Working in a shared service organization• Operational excellence and a customer service focus• Data processing, computer applications or call center applications• Communicating and interpersonal skills, taking initiative• Analysis• Accuracy and organizational skills
We pride ourselves on having a high performing and collaborative culture where we support your career and development. In return for your commitment, drive and enthusiasm, we offer salary starting from 1.650€ plus annual bonus payment based on your performance. The final offer will depend on the skills and previous experience of the candidate. We also offer top attractive benefits.
What you need to know about this position:• Mainly responsible for creating and maintaining the Due Diligences Statements and ensure the compliance with the European Unions Deforestation Regulation (EUDR).• File all relevant documents to SAP/other internal/external systems and amend when necessary• Perform formal checks to ensure compliance with policies• Ensure compliance with all internal guidelines and external regulations e.g. Global Procurement Policy• Ensure SLAs and service obligations are met for the work within scope• Ensure the fulfillment and update of the process documentation• Logging support queries accurately and in detail within Ticketing tool, i.e. user information, source of queries, description of problem and solution.• Close interaction with GBS, Procurement and Internal stakeholders
What extra ingredients you will bring:• University degree, business-related• English - Proficiency (C2) required, other foreign language preferred• Proven experience in data processing or call center applications (preferably 1-2 years in SSC/Outsourcing environment, Procurement)• Excellent communication skills, pro-activity and ability to learn on the fly, as well as analytical thinking combined with being well organized• Good MS Office skills (Excel)• Experience in working with SAP (Preferred)
Travel requirements: 0%
Work schedule: M-F (Regular day shift); Occasional Work on Weekends
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- Knowledge of EUDR (European Union Deforestation Regulation) compliance and due diligence processes
- Experience working in a shared service/SSC or outsourcing environment (procurement experience preferred)
- Data processing experience or call center applications (preferably 1-2 years)
- Good technical writing skills and ability to produce/process documentation
- English proficiency (C2)
- Good MS Office skills, especially Excel
- Experience working with SAP
- Strong communication, interpersonal skills and proactivity
- Analytical thinking, accuracy and strong organizational skills
- Ability to log and track support queries accurately in a ticketing tool
Mondelēz International Compensation & Benefits Highlights
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Retirement Support — The 401(k) structure combines a 4.5% basic company contribution with up to an additional 4.5% match, with company contributions vesting after two years. This provides up to 9% in company contributions when at least 6% is contributed by the employee.
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Healthcare Strength — Multiple national medical carrier options are offered with in‑network preventive care at 100%, plus company‑paid basic life insurance and short‑term disability. Optional long‑term disability and supplemental life/AD&D expand protection choices.
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Parental & Family Support — A global parental‑leave standard supports birth, adoptive, and foster parents across the enterprise. Additional supports include adoption and surrogacy assistance, childcare discounts, and an Employee Assistance Program with counseling and well‑being tools.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
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Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time