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What We'll Bring:
The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems, efficient team and resource management, and ensuring high service levels. It requires a blend of technical expertise, strategic thinking, and strong interpersonal skills to drive productivity and satisfaction across the organization.What You'll Bring:
- Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
- Monitor and manage team performance to meet service level agreements (SLAs).
- Oversee the EUC service catalog and knowledge base, ensuring documentation is current and accessible.
- Assign and prioritize daily support tasks and user access provisioning.
- Coordinate hardware/software deployments and ensure compliance with PCI and SOX standards.
- Maintain accurate inventory of end-user hardware and software assets.
- Act as the primary escalation point for urgent issues, including off-hours support.
- Collaborate with cross-functional teams within the Technology Operations organization.
- Lead medium to large-scale projects and internal initiatives.
Impact You'll Make:
- Identify and implement process improvements to enhance service delivery.
- Provide strategic input on EUC technologies and industry trends.
- Support mobile device and video conferencing systems.
- Ensure adherence to service desk policies and procedures.
- Communicate effectively with both technical and non-technical stakeholders, including executive leadership.
- Demonstrate initiative and the ability to work independently or within a team.
- Preferred qualifications include technical certifications such as CompTIA A+ or MCP.
TransUnion Job Title
Rep III, IT SupportTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
