Within one month, you will:
- Complete our onboarding program and become proficient in the tools, project management, and technical integration that drive our projects
- Get to know our culture, Convexity
- Gain a strong understanding of how the Business Teams collaborate to ensure customer success.
- Learn our product and service offerings
- Shadow ongoing projects to observe best practices and understand our implementation approach.
Within three months, you will:
- Begin managing your first Essential implementation projects, taking ownership with the support of your coach.
- Implement key integrations (SSO, HRIS, third-party tools), provide technical guidance, and troubleshoot issues.
- Define your quarterly priorities in alignment with the Professional Services Team’s objectives.
- Develop our internal knowledge base in Confluence and Trello, sharing resources and insights that help the Essential Manager department scale effectively.
Within six months, you will:
- Successfully launch new Essential clients on the 360Learning platform.
- Articulate the value and business impact of the 360Learning ecosystem.
- Build scalable, repeatable material and processes to build and continuously improve our project delivery.
- Maintain product expertise throughout client enablement projects with the LEC team.
Within twelve months, you will:
- Help onboard and mentor a new implementation manager joining the team.
- Contribute to our internal knowledge base by documenting best practices and lessons learned.
- Collaborate with partners to enhance the value of our services.
The Skill Set:
- 3+ years in a customer-facing role such as Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing learning & development projects.
- Experience deploying SaaS products, ideally in HR or learning technology.
- Ability to manage end-to-end projects with multiple stakeholders, prioritizing tasks across concurrent implementations.
- Hands-on experience with integration (flat file, APIs, SSO) or strong interest for integration’s topics.
- Solution-oriented mindset with a strong client-first approach in all interactions.
- Structured, rational, and analytical; able to manage complex priorities efficiently.
- Recognized for excellent listening and teaching skills; able to convey ideas clearly and concisely, both verbally and in writing.
- Self-starter comfortable in a results-oriented, fast-paced environment.
- Fluent English (US/UK) / B2 level or equivalent (FR, DE)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer:
- Compensation: Package includes base salary, a variable component, and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product, and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Learning Engagement Consultant Coach
- Case Study Meeting (to prepare at home) with our LEC Coach and our Solution Deployment Manager Coach
- Clarification Meeting with our Head of Professional Services EMEA
- Culture Fit Meeting with our VP Global Professional Services
- Ref Checks
- Offer!
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
