ESM Architect

Posted Yesterday
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Hiring Remotely in Australia
Remote
Mid level
Information Technology • Consulting
The Role
Designs, develops, and delivers scalable ServiceNow enterprise solutions and integrations. Responsibilities include configuring ServiceNow modules, creating workflows and scripts, managing releases and environments, documenting technical architecture, coordinating with stakeholders and vendors, and evaluating emerging technologies. The role requires expertise in ServiceNow development, APIs, middleware, cloud infrastructure, network technologies, and enterprise integration environments.
Summary Generated by Built In
Key skills: Minimum 3 years’ experience in ServiceNow development roles. • ServiceNow Admin Certification (or higher). • ITIL Practitioner Certification (or higher). • Strong experience with Business Rules, UI Actions, Client Scripts, and Workflow Design. • Experience across scripting languages (JavaScript, Glide, PowerShell) and frameworks (.NET, Angular, React). • Familiarity with Microsoft Azure services and cloud infrastructure. • Demonstrated experience with APIs, middleware, and network technologies (firewalls, proxies, etc.). • Background in large, complex enterprise environments with multiple integration points. • Ability to produce detailed solution documentation and stakeholder communications. Desirable skills: Ability to develop, script, and enhance ServiceNow modules and integrations (e.g., ITSM, ITSM Pro, ITOM). • Lead the design, development, and delivery of scalable ServiceNow solutions. • Strong communication and coordination skills with internal stakeholders and vendors to implement technical plans and improvements. • Build and maintain release plans and environment provisioning in ServiceNow. • Document technical designs and architecture including "as built" and operations guides. • Monitor and assess emerging technologies and ensure solutions align with enterprise standards

Skills Required

  • Minimum 3 years of experience in ServiceNow development roles
  • ServiceNow Admin Certification or higher
  • ITIL Practitioner Certification or higher
  • Strong experience with Business Rules, UI Actions, Client Scripts, and Workflow Design
  • Experience with JavaScript, Glide, PowerShell, .NET, Angular, and React
  • Familiarity with Microsoft Azure services and cloud infrastructure
  • Experience with APIs, middleware, firewalls, proxies, and network technologies
  • Experience in large, complex enterprise environments with multiple integration points
  • Ability to produce detailed solution documentation and stakeholder communications
  • Ability to develop and enhance ServiceNow modules and integrations, including ITSM, ITSM Pro, and ITOM
  • Ability to lead the design, development, and delivery of scalable ServiceNow solutions
  • Strong communication and coordination skills with internal stakeholders and vendors
  • Experience building release plans and provisioning ServiceNow environments
  • Experience documenting technical designs, architecture, as-built documentation, and operations guides
  • Ability to monitor emerging technologies and align solutions with enterprise standards

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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