ESIS Claims Representative, WC

Are you ready to grow your career in workers’ compensation? Join ESIS, a leader in risk management and insurance services, and help support employees, solve meaningful claims challenges, and contribute to safer workplaces. If you’re looking for a collaborative environment where you can learn, grow, and make an impact, explore our workers’ compensation opportunities.

Under direct supervision initially, this role performs customer service and claims functions while training to become a claims representative. Through classroom and hands-on learning, the position gains exposure to all aspects of claims handling and will assume a caseload as training progresses.

Duties may include, but are not limited to:

• Claims Management: Investigate, evaluate, and manage workers’ compensation claims from inception to resolution in accordance with applicable laws, regulations, and company policies.
• Communication: Serve as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, providing clear and professional communication throughout the claims process.
• Investigation: Conduct thorough claim investigations, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability.
• Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on the facts of the case and applicable laws.
• Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system.
• Cost Control: Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained.
• Compliance: Ensure adherence to state-specific workers’ compensation laws, regulations, and reporting requirements.
• Customer Service: Provide exceptional service by addressing inquiries, resolving issues, and delivering timely claim updates.
• Collaboration: Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes.

• Preferred Qualifications: 2+ years of workers’ compensation claims experience in California is preferred. Experience with ESIS or another third-party administrator (TPA), or a bachelor’s degree or equivalent experience, is a plus.
• Industry Knowledge: Familiarity with workers’ compensation laws, medical terminology, and claims handling best practices.
• Technical Skills: Proficiency with claims management systems and Microsoft Office Suite.
• Communication Skills: Strong written and verbal communication skills, with the ability to interact effectively with insureds, external investigative sources, and other stakeholders.
• Team Collaboration: Ability to work well in a team environment, share feedback, and contribute to a positive, collaborative culture.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to navigate complex situations.
• Organizational Skills: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer Focus: A proactive, service-oriented approach to supporting customer needs.
• Judgment and Decision-Making: Sound judgment and the ability to support and explain decisions clearly.
• Adaptability: Flexibility to adjust approach and priorities as business needs change.
• Professional Presence: Ability to represent Chubb and ESIS positively and professionally.

An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters.  Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

The pay range for the role is $62,700 to $81,300. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.