About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary - This role oversees and operates Payoneer’s end-to-end customer experience and proactively addresses issues for our top clients. The team combines service orientation, aiming to resolve internal stakeholders’ friction and assist in frictionless and faster customer onboarding while keeping Payoneer compliant with top industry practices.
Location – Bangalore, India; On-site; Full-time
What you’ll do
Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?
- Serve as the primary point of contact for operations-related escalations raised by Sales and Customer Success teams.
- Own the end-to-end resolution process, ensuring timely updates and clear communication to stakeholders throughout the case lifecycle.
- Handle KYC /Account approval K5-K7 level tickets
- Analyse escalation trends to identify recurring issues and collaborate with cross-functional teams to drive root cause resolution.
- Proactively flag high-risk or sensitive cases to senior leadership and relevant teams, ensuring swift mitigation.
- Maintain a strong understanding of operational processes and policies to ensure escalations are handled in line with compliance and service standards.
- Continuously seek opportunities to improve escalation handling procedures, with a focus on efficiency and customer satisfaction.
Who you are -
- Bachelor’s degree
- Minimum of 5 years of experience in Operations or Customer Care & year in PY-specific processes.
- Excellent communication and interpersonal skills, with the ability to engage effectively across functions and levels.
- Strong collaboration skills with the ability to manage multiple priorities in a fast-paced environment.
- Proactive problem-solver with keen attention to detail and a strong sense of accountability.
- Solid understanding of Payoneer’s KYC requirements and internal operational processes.
- Customer-centric mindset with a focus on delivering effective solutions.
- Self-driven, results-oriented, and takes full ownership to drive resolutions proactively.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- Bachelor's degree
- Minimum 5 years of experience in Operations or Customer Care
- Experience with Payoneer-specific processes
- Excellent communication and interpersonal skills
- Strong collaboration and multitasking skills
- Problem-solving skills, attention to detail, and accountability
- Understanding of Payoneer's KYC requirements and internal operational processes
- Customer-centric, self-driven, and results-oriented approach
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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