Jobs at Payoneer

Provides legal advice and regulatory strategy for Payoneer’s payments and financial services operations across Ireland, the United Kingdom, and Europe. Advises management, compliance, finance, marketing, and business teams on evolving regulations, regulator relationships, new services, and significant legal matters. Coordinates with outside counsel and supports practical, strategic recommendations for complex regulatory issues.

Supports client API integrations, migrations, certifications, onboarding, testing, and production rollout. Provides integration demos, technical guidance, documentation, troubleshooting, and monitoring of API and webhook issues. Collaborates with product, R&D, and regional teams to define integration solutions, ensure technical standards, communicate API updates, and improve integration processes. Requires API expertise, SQL, debugging skills, monitoring knowledge, and fluency in English and Mandarin.

Manage customer engagement and growth for North American SMB and professional business clients. Develop growth strategies, business cases, solutions, and go-to-market plans; track engagement in CRM systems; analyze performance; collaborate with Product, Marketing, and Operations; build case studies; and represent Payoneer at industry events. The role requires account management, business development, financial analysis, communication, project management, and sales skills.

Serves as Payoneer’s Japan Operations partner, bridging business, product, compliance, KYC, customer care, and local stakeholders. Leads regulatory readiness, operational transformation, customer experience improvements, and cross-functional programs from concept through execution. The role translates Japanese regulatory requirements into scalable processes, represents local needs in global roadmaps, manages stakeholder alignment and risk, and engages external advisors and vendors.

Provides employment and labor law advice across APAC and MEA, with primary focus on India, for Payoneer’s workforce management business. Responsibilities include advising on employee relations, terminations, restructuring, compliance, employment documentation, POSH matters, policies, legislative updates, legal research, and training. The role partners with Legal, HR, Payroll, Finance, Sales, and business teams to deliver practical, commercially aligned guidance for EoR and AoR populations.

Supports accurate, timely payroll delivery across European countries by validating inputs, reconciling results, resolving discrepancies, coordinating with payroll partners, and supporting statutory reporting and audits. The role also manages payroll transitions between entities, providers, and platforms, investigates recurring errors, improves validation processes, and contributes to automation and AI initiatives for global payroll.

Manage onboarding for new SMB customers across APAC, supporting KYC approvals, customer engagement, negotiations, payment troubleshooting, and early growth. Use CRM and marketing tools to communicate at scale, analyze customer behavior, identify revenue opportunities, and collaborate with sales, marketing, partnerships, enterprise, and operations teams. Support marketplace sellers and coordinate partner events while contributing customer insights to onboarding strategy and acquisition initiatives.

Build and maintain modern, responsive React applications for millions of fintech customers. Design scalable, reusable, and testable frontend systems; implement user-facing features; collaborate with product, design, and engineering teams; improve team processes and scalability; contribute to code reviews; monitor production systems; and investigate issues.

Designs and delivers scalable technical solutions for clients, leading implementations from concept through deployment. Evaluates business, technical, security, reporting, legal, and regulatory requirements; creates solution blueprints, business requirement documents, and solution designs; manages project milestones; optimizes existing solutions; and advises clients and internal stakeholders. The role partners with executive, product, engineering, operations, data, and go-to-market teams.

Designs scalable technical solutions and leads client implementations from concept through deployment. Develops solution blueprints, technical specifications, business requirements, and solution design documents; evaluates business, technical, security, reporting, and regulatory requirements; coordinates cross-functional teams; optimizes existing solutions; and advises clients and internal stakeholders during pre-sales and implementation.

Manage risk across Payoneer’s China cross-border payment business. Responsibilities include developing controls for merchant, transaction, fraud, and abnormal fund-flow risks; assessing new products and process changes; monitoring risk typologies; preparing reports and thematic reviews; and partnering with Compliance, Legal, Product, Technology, Operations, and business teams to address control gaps and meet regulatory requirements.

Own strategic B2B customer portfolios, driving retention, renewals, expansion, and long-term value. Lead upsell, cross-sell, renewal, and executive stakeholder conversations; develop account growth plans; deliver QBRs; track customer health and pipeline in CRM systems; resolve challenges cross-functionally; and create customer success stories. The role requires strong commercial, presentation, negotiation, planning, analytical, and relationship-management skills, with experience in Customer Success, Account Management, or B2B Sales.

Manage onboarding for new SMB customers across APAC, driving KYC approvals, customer engagement, issue resolution, and early growth. Use CRM tools and scalable communications while partnering with sales, marketing, partnerships, enterprise, and operations teams. Support e-commerce marketplace customers, identify revenue opportunities through customer trend analysis, execute test-and-learn initiatives, and coordinate industry events. Contribute customer insights and onboarding strategy to improve acquisition and customer experience.

Lead global programs to drive customer retention, revenue and volume growth. Translate business goals into scalable initiatives, analyze customer behavior, run experiments, manage cross-functional stakeholders, and translate requirements for technical execution to improve lifecycle and engagement metrics.

Manage end-to-end employee lifecycle operations, including onboarding, offboarding, employee helpdesk support, compliance, labor law adherence, SLA monitoring, reporting, and process improvement. Coordinate with payroll, legal, technology teams, clients, and vendors to ensure accurate, compliant, and timely HR services across geographies, with a focus on EU-region processes and local regulations.

Design, develop, and deploy scalable backend systems and services. Collaborate with Product, UX, DevOps, and R&D teams; improve engineering practices, code quality, scalability, and reliability; monitor production systems and resolve critical issues. Mentor teammates, contribute to architecture and technical decisions, and deliver maintainable solutions using object-oriented languages, relational databases, messaging platforms, microservices, and automated testing.

Drive customer acquisition and market penetration across LATAM by prospecting, qualifying, onboarding, and negotiating with SMB and professional business clients. Build high-value sales pipelines, develop territory and go-to-market plans, forecast regional performance, exceed customer and GMV targets, and create value propositions with marketing. Manage strategic stakeholder relationships, lead complex CXO negotiations, and balance team leadership with individual sales targets.

Lead the design, development, and deployment of scalable backend systems. Drive architecture, modernize legacy platforms, support migrations, improve reliability and performance, monitor production systems, resolve critical issues, uphold engineering practices, conduct code reviews, and mentor teammates while collaborating with cross-functional teams.

Lead Payoneer’s LATAM Customer Success organization, owning retention, adoption, expansion, renewals, and regional performance. Develop and execute localized lifecycle and growth programs, adapt global CS frameworks, manage KPIs and operating cadences, resolve escalations, influence global stakeholders, and represent LATAM customer needs. Build executive relationships and hire, coach, and scale a high-performing regional team across SMB and strategic accounts.

Own the LATAM customer success strategy, including retention, adoption, expansion, onboarding, renewals, and regional growth programs. Lead KPI accountability, operating cadences, executive reporting, escalations, and cross-functional alignment with global teams. Build and coach the regional Customer Success organization, represent LATAM priorities globally, and manage strategic customer relationships. The role requires hands-on execution, data-informed program development, and deep LATAM market expertise.