Jobs at Payoneer

Lead design, build, and scale high-performance Android and iOS apps; mentor mobile engineers; drive architecture, performance, reliability, and UX; collaborate with product, design, and backend teams; adopt cross-platform technologies and mobile best practices.

Handle chargebacks, fraud alerts, payment disputes and exceptions across internal and third-party systems. Investigate cases, manage retrievals, correspond with banks/customers/processors, maintain dispute databases, collaborate with Risk, Customer Care, Reconciliation and Tech, and support quality assurance and process improvements.

Enable regional Customer Success teams by building scalable processes, executing global CS initiatives, driving adoption of systems and operating models, analyzing performance to improve retention and growth, and partnering across Product, Technology, RevOps, Enablement, and CS.

The Product Manager will lead customer-facing product initiatives, ensuring execution of high-visibility projects, collaborating globally, and advocating for customer needs to enhance business operations.

Verify customer documents during onboarding for authenticity and compliance, act as point of contact for escalations, maintain SLAs, escalate issues, support projects, and follow local and global KYC standards.

Join the Guangdong payments engineering team to design, develop, deploy, and maintain cross-border payment systems and fintech infrastructure. Contribute to microservices, cloud-native architecture, data center management, and security platform work. Assist with research and prototyping in big data, AI/ML, and performance optimization while writing clean code and collaborating with cross-functional teams.

Identify and prospect new customers (inbound and outbound), qualify and nurture leads, set meetings for Account Executives, document prospect interactions, and meet lead generation quotas focused on ANZ customers.

Review applicant information and documents, perform Video KYC and periodic KYC reviews, approve or escalate cases, assist with investigations, and collaborate with the team to improve customer experience and compliance processes.

The KYC Representative will conduct KYC reviews, assess customer risk, handle due diligence, and improve workflows while working with stakeholders.

Senior FP&A role combining advanced financial modeling, SQL-based ETL, and BI dashboarding to support global GTM teams. Build automated reports, transform operational data into decision-ready datasets, analyze revenue/OPEX trends, assess ROI of GTM investments, support month-end processes, and partner with regional business teams to shape forecasts and strategic decisions.

Support website content creation and optimization, use GenAI for localized content, improve user journeys and conversion funnels, and help execute automated marketing campaigns via WeCom, email, and SMS.

The Total Rewards Analyst will support compensation benchmarking, salary management, benefits administration, compliance tasks, and cross-functional HR partnerships while focusing on data accuracy and analysis.

Own partner-facing marketing for marketplace relationships, designing multi-channel lifecycle campaigns (Braze, email, SMS, WhatsApp, in-app) to drive registration, KYC activation, first transaction and retention across localized markets. Build partner playbooks, produce content, run recovery campaigns, and use analytics to measure funnel conversion and revenue attribution.

Lead workplace operations across Americas and Europe, manage onsite NYC office, optimize space utilization using data, oversee vendors and budgets (Opex/Capex), run employee experience and hospitality programs, and develop a high-performing facilities and office operations team.

The Business Process Manager will lead process automation initiatives, collaborate with teams, and utilize Microsoft automation tools to enhance operational efficiency in APAC operations.

Lead and execute customer success strategies for high-value B2B clients across regions. Own onboarding, escalations, retention, and account expansion by partnering with sales and product. Use customer feedback and KPIs to drive product adoption, improve processes, and increase revenue through upsell/cross-sell. Build and enable CSM teams with playbooks, training, and data-driven insights.

Manage and grow enterprise e‑commerce client relationships to increase adoption, retention, and revenue. Develop go‑to‑market strategies, drive upsell/X‑sell, analyze user health, scale operations, run events, and collaborate cross‑functionally to deliver tailored business solutions.

The Director of Talent Management leads the design of Payoneer's performance management system, oversees talent reviews, and drives promotion processes. They focus on global workforce management, collaborating with various teams to innovate and implement effective talent strategies.

Manage a large customer portfolio, build relationships with clients, drive retention and upsell initiatives, and lead educational initiatives to enhance engagement.

Lead the implementation of global employee benefits, ensure compliance, manage vendor relationships, and provide insights to leadership on program effectiveness.