Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.
We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page.
Job descriptionThe Enterprise Customer Success Manager (CSM) is a key role within the Customer Success organization, helping our most valued customers achieve their goals by optimizing the use of our products and services. As a CSM at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on revenue and a strong contribution to Akeneo’s customer-first objective. You will guide customers on their implementation journey and ensure they go live. You will ensure they have a positive experience, maintain engagement with Akeneo over time and you will show them how to attain more value and a clear ROI.
Key Responsibilities
Create prescriptive and customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
Drive adoption of our software and create opportunities for expansion.
Engage with customers in insightful ways, including delivering personalized, action-focused business reviews.
Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT.
Contribute to the Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
Achieve retention and growth targets by supporting client renewals; discovering and qualifying upsell and cross-sell opportunities.
Work closely with sales teams on long-term account planning and white spacing.
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans.
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.
This is a great opportunity for an experienced CSM who has worked with customer executives to build success plans leading to happy referenceable customers.
What we look forYou have 5+ years of experience in a Customer Success, Account Management or hybrid role in a SaaS company.
You have experience supporting sales on upselling and cross-selling accounts.
You have experience delivering presentations to a wide range of audiences, including C-level executives, IT and business contacts.
You have experience creating lasting trusted relationships with customer contacts in different roles up to the C-level.
You are passionate about customers and helping them drive value through adoption of technology.
Your empathy, service skills, and adaptability allow you to quickly build relationships with clients of various sizes in various sectors.
You understand the role of professional services and solution integrators to stand up enterprise software.
Demonstrated ability to collaborate effectively with cross functional teams to achieve joint-goals.
Helpful if you have experience in product data management or e-commerce, but not required.
Travel requirements up to 20%.
Experience with the following hardware/software (or similar):
Apple Macbook
Slack
Salesforce
Google Workspace
Gong
You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!
Interview process30-minute screening call with a member of our Talent Acquisition team
45-minute with the Director, Customer Success
45-minute interview with the team
60-minute case study including a presentation
- Work-Life Balance: Enjoy 25 days of annual leave with flexible working hours, and a hybrid setup allowing 3-4 days working from home. Option to Work from Anywhere for up to 30 days per year.
- Home Office & Commuting Allowance: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco-friendly commuting.
- Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
- Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.
- Professional Development: Access a $1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
- Comprehensive Onboarding: Start on the right foot with a structured company onboarding program.
- Health & Insurance: Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps.
- Financial Security: Benefit from a 401k with a 4% company match and short as well as long-term disability insurance.
- Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.
For more information about benefits, don’t hesitate to contact our Talent Acquisition team.
Skills Required
- 5+ years of experience in Customer Success, Account Management, or a hybrid role in a SaaS company
- Experience supporting account upselling and cross-selling
- Experience delivering presentations to C-level executives, IT contacts, and business contacts
- Experience building trusted relationships with customer contacts through the C-level
- Ability to build relationships with clients of varying sizes and industries
- Understanding of professional services and solution integrators for enterprise software deployments
- Ability to collaborate effectively with cross-functional teams
- Experience with product data management or e-commerce
- Experience with Apple MacBook, Slack, Salesforce, Google Workspace, Gong, or similar tools
What the Team is Saying
Akeneo Compensation & Benefits Highlights
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Affordable Benefits — Health coverage is listed as 100% employer‑paid for employees and dependents up to set caps, with dental, vision, and disability included. This materially lowers employee premiums and bolsters overall value.
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Leave & Time Off Breadth — Time off includes 25 days of annual leave, hybrid work with 3–4 WFH days, and the ability to work from anywhere up to 30 days per year. Two paid volunteering days further expand paid time options.
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Parental & Family Support — Policies include 16 weeks paid maternity leave and 4 weeks for the second parent in the U.S., with a gradual return‑to‑work program. UK materials cite extended paid maternity and fully paid shared parental leave.
Akeneo Insights
What We Do
Akeneo is the Product Experience (PX) company and global leader in agentic-first Product Cloud solutions, providing the foundational operating system for the AI-powered commerce era. With its Product Cloud, Akeneo enables brands, manufacturers, distributors, and retailers to centralize, govern, and orchestrate their product information, transforming fragmented data into trusted, actionable assets. With the integration of PricingHUB, Akeneo extends its platform beyond product data to unify product data and pricing — the two signals that drive discovery, conversion, and business performance. Together, Akeneo helps organizations move from managing product information to making better business decisions, aligning what they sell and how they sell it to compete and win in a rapidly evolving, AI-driven market. Leading global brands, including Chico’s, TaylorMade Golf, Rail Europe, and more, trust Akeneo to scale their commerce initiatives and deliver consistent, high-performing product experiences.
Why Work With Us
We’re all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You’ll grow in a dynamic environment where your ideas and expertise will make an impact. You’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
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Akeneo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Get the work-life balance you need with flexible working hours and the option of working from home 3 to 4 days a week.
