Main Job Responsibilities (including but not limited to)

• Managing a book of clients focused on hospitality
• Assess/evaluate client needs through weekly calls and daily email correspondence
• Ensure client satisfaction through follow-up, responsiveness, and thorough communication
• Partner with the client to understand their business roadmap and strategy to best apply our solutions for their success
• Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
• Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
• Ability to manage multiple clients and projects/tasks simultaneously
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
• Ability to upsell and cross-sell
• Ability to work in an entrepreneurial environment in a team and individually
• Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Recommended Skills and Experience

• 6+ years in similar role
• Background in hospitality
• Experience with hotel property management or POS system
• Bachelor’s degree in business management, administration, technical bachelors or equivalent
• Excellent time management skills
• Excellent communication skills
• Knowledge about computer applications and relevant software preferred
• Highly computer literate - the ability to synthesize data into something digestible for clients 
• Excellent troubleshooting abilities
• Must be highly organized, meticulous with strong attention to detail
• Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
• Flexibility for travel up to 15%

Useful Skills and Experience

• Background in Hospitality
• Experience in the payment technology industry
• Experience with case management
• Experience with NetSuite or equivalent (CRM or ERP)

Please provide a cover letter with your resume to apply.