Jobs at FreedomPay

Lead enterprise observability strategy and architecture, implement and optimize Dynatrace and OpenTelemetry solutions, design telemetry for cloud-native systems, apply AIOps, establish SLOs and dashboards, mentor engineers, and drive organizational adoption of modern observability practices.

The Senior Systems Engineer will design, implement, and maintain on-premises data center infrastructure, manage hypervisor environments, and ensure high availability solutions while collaborating with network and DevOps teams.

The Sales Engineering Manager will lead FreedomPay's Sales Engineering team, ensuring technical excellence and efficiency in pre-sales processes, while fostering collaboration across departments and scaling AI-driven capabilities.

Senior product leader owning a full product domain: strategy, roadmap, prioritization, and outcomes. Leads and mentors TPMs, makes tradeoffs on scope and architecture, aligns cross-domain initiatives, and partners with engineering, sales, and leadership within an AI-enabled product model.

Administer and operate Snowflake accounts across dev/QA/UAT/production/DR. Manage users, roles, grants, warehouses, resource monitors, SSO/MFA integration, monitoring, performance troubleshooting for very large tables, access audits, data retention controls, runbooks, and cross-team coordination for secure, reliable Snowflake operations.

Senior SRE responsible for ensuring high availability and resiliency of a global payments platform by building observability, automations, AI-driven remediation, incident response, and self-healing workflows; participates in on-call rotation and hybrid Philadelphia-based work.

The Sales Development Representative generates and qualifies new business through outbound prospecting, inbound follow-up, and targeted account engagement. They conduct discovery calls, educate prospects on the commerce platform, build stakeholder relationships, and hand off qualified opportunities to Account Executives. The role uses CRM, AI-driven tools, and cross-functional collaboration to maintain pipeline accuracy and support go-to-market efforts while continuously learning sales skills.

Lead and develop a 24/7 technical support team for a global payments platform. Manage daily operations, escalations, staffing, process improvement, cross-team coordination, reporting, and customer-focused service delivery for POS/PMS and payment integrations.

Strategic, hands-on HR Business Partner supporting a growing technology organization. Drive talent acquisition, workforce planning, employee relations, compensation strategy, and Excel-based reporting. Partner with leaders to build pipelines, coach hiring managers, manage ATS workflows, and leverage AI tools to improve HR operations and candidate/employee experience. Hybrid role based in Philadelphia.

The role involves selling FreedomPay's platform and solutions across mid-market and enterprise segments, managing the entire sales lifecycle and developing strategic relationships.

Own full sales lifecycle for FreedomPay's commerce platform across mid-market and enterprise customers. Drive self-sourced pipeline, manage partner-led deals, lead complex consultative engagements and RFPs, articulate ROI, coordinate cross-functional teams, and grow customer relationships to expand account value.

The role involves administering and improving NetSuite ERP, integrating applications, providing technical support, and collaborating with various departments to enhance business operations.

The Strategic Account Executive for QSR manages strategic relationships with enterprise restaurant customers, driving growth and product adoption, and collaborating with various internal teams.

Own and grow a portfolio of enterprise Entertainment customers through executive engagement, strategic account planning, cross-sell/upsell, and collaboration with Customer Success, Sales, Product, and Operations. Drive adoption, lead executive reviews, influence product roadmap, and represent FreedomPay at customer and industry events. Travel ~30-40%.

Serve as primary contact for enterprise clients, drive client satisfaction through proactive communication and relationship management, manage multiple accounts and projects, triage support versus enhancement requests, lead meetings, coordinate cross-functional teams, support onboarding, and ensure long-term client success in a payments-focused SaaS environment.

Join a high-growth company providing exceptional benefits and professional growth opportunities while delivering consistent global commerce solutions.

This role involves identifying new business opportunities, presenting product benefits, negotiating deals, and maintaining client relationships in the payments industry.

The Sr. Software Engineer will develop and test applications using .NET and SQL, collaborate with teams, ensure quality practices, and maintain technical documentation. They will contribute to software design and process improvements while adapting to changing environments in payment systems.