Jobs at FreedomPay

Owns the full lifecycle of strategic enterprise accounts, serving as a technical advisor, delivery lead, and primary client contact. Leads complex software implementations, coordinates Product, Engineering, QA, Integrations, Support, vendors, and client stakeholders, and manages scope, budgets, milestones, documentation, invoicing, issue resolution, and roadmap feedback. Develops repeatable TAM processes and supports client satisfaction and retention.

Maintains and monitors production platform services, supports 24/7 availability through on-call coverage, investigates incidents, identifies root causes, creates alerts, troubleshoots scheduled jobs, and collaborates with infrastructure and development teams to improve reliability. The role also documents procedures, communicates with internal and external stakeholders, and applies AI tools to improve operational efficiency.

Supports the availability, performance, and reliability of a global payment platform. Responsibilities include monitoring system health, improving observability, tuning alerts, developing dashboards, investigating incidents, troubleshooting integrations and data-processing issues, and creating automation scripts and AI-powered workflows. The role collaborates with software and infrastructure teams, participates in an on-call rotation, and develops skills in cloud operations, platform engineering, incident response, and responsible AI usage.

Maintain and improve platform monitoring, performance, and incident response through automation and AI-driven tooling. Perform root-cause analyses, implement monitoring and remediation, document SOPs/ARPs, escalate complex issues, and collaborate with engineering and infrastructure teams to increase platform stability and observability.

The Senior Systems Engineer will design, implement, and maintain on-premises data center infrastructure, manage hypervisor environments, and ensure high availability solutions while collaborating with network and DevOps teams.

Manage strategic enterprise customer accounts, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, satisfaction, renewals, expansion, and customer value through success strategies and business reviews. Oversee onboarding, issue resolution, escalations, change management, and account support while coordinating cross-functional teams. Gather customer feedback, advocate for improvements, and use AI, automation, and analytics to improve engagement and operational efficiency. Travel up to 20% for customer meetings and industry events.

Senior SRE responsible for ensuring high availability and resiliency of a global payments platform by building observability, automations, AI-driven remediation, incident response, and self-healing workflows; participates in on-call rotation and hybrid Philadelphia-based work.

Manage strategic enterprise and global customer accounts as a trusted advisor. Develop customer success strategies, lead business reviews, drive adoption and retention, resolve issues, coordinate cross-functional initiatives, and identify expansion opportunities. Serve as the customer voice, improve service processes using AI and analytics, and support renewals and upsells. The role requires fluent English and Spanish, executive stakeholder engagement, and up to 20% travel from a hybrid London office.

The Sales Development Representative generates and qualifies new business through outbound prospecting, inbound follow-up, and targeted account engagement. They conduct discovery calls, educate prospects on the commerce platform, build stakeholder relationships, and hand off qualified opportunities to Account Executives. The role uses CRM, AI-driven tools, and cross-functional collaboration to maintain pipeline accuracy and support go-to-market efforts while continuously learning sales skills.

Lead and develop a 24/7 technical support team for a global payments platform. Manage daily operations, escalations, staffing, process improvement, cross-team coordination, reporting, and customer-focused service delivery for POS/PMS and payment integrations.

Lead execution, governance, and evolution of the global FreedomPay visual identity. Oversee brand standards, asset management, creative operations, approvals, and vendor relationships. Drive rebrand rollout, audit assets, build governance and workflows, partner cross-functionally, and build a brand and design team while ensuring consistent application of brand across marketing, product, sales, events, and internal communications.

The role involves selling FreedomPay's platform and solutions across mid-market and enterprise segments, managing the entire sales lifecycle and developing strategic relationships.

Own and grow a portfolio of enterprise Entertainment customers through executive engagement, strategic account planning, cross-sell/upsell, and collaboration with Customer Success, Sales, Product, and Operations. Drive adoption, lead executive reviews, influence product roadmap, and represent FreedomPay at customer and industry events. Travel ~30-40%.

Own full sales lifecycle for FreedomPay's commerce platform across mid-market and enterprise customers. Drive self-sourced pipeline, manage partner-led deals, lead complex consultative engagements and RFPs, articulate ROI, coordinate cross-functional teams, and grow customer relationships to expand account value.

The Strategic Account Executive for QSR manages strategic relationships with enterprise restaurant customers, driving growth and product adoption, and collaborating with various internal teams.

Serve as primary contact for enterprise clients, drive client satisfaction through proactive communication and relationship management, manage multiple accounts and projects, triage support versus enhancement requests, lead meetings, coordinate cross-functional teams, support onboarding, and ensure long-term client success in a payments-focused SaaS environment.

Join a high-growth company providing exceptional benefits and professional growth opportunities while delivering consistent global commerce solutions.

This role involves identifying new business opportunities, presenting product benefits, negotiating deals, and maintaining client relationships in the payments industry.

Design, build, test, deploy, and maintain production-grade Snowflake data pipelines, semantic views, and AI solutions using Cortex AI. Implement ingestion (Openflow, Kafka, Snowpipe, APIs), data sharing, observability, testing, and CI/CD. Optimize performance, collaborate with platform/security teams, and productionize AI agents and external-facing applications while separating account administration responsibilities.

The Sr. Software Engineer will develop and test applications using .NET and SQL, collaborate with teams, ensure quality practices, and maintain technical documentation. They will contribute to software design and process improvements while adapting to changing environments in payment systems.