Job Location
BUCHAREST OFFICEJob Description
Ready to shape consumer experiences for some of the world’s most iconic brands?
Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for our markets.
If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!
What You’ll Do
Engage & Listen: Understand consumer concerns with empathy and professionalism.
Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.
Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.
Follow Through: Ensure cases are resolved and consumers stay informed.
Learn & Grow: Participate in training sessions and support onboarding of new team members.
Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.
Job Qualifications
Excellent verbal and written communication skills in English are required
Bachelor’s degree / Master’s degree
Proven experience in customer service or consumer care role/handling complaints
Passion for consumer care and a genuine desire to help. Strong problem-solving skills and the ability to think critically under pressure.
Ability to work collaboratively in a team-oriented environment while also being self motivated.
Why Join Us?
🌍 Market Leader Stability: Represent a trusted global company with long‑term business strength and loved- brands
💰 Competitive Salary & Benefits: Receive market‑leading compensation and meaningful benefits and language bonus
🤝 People‑Centric Environment: Work in a supportive, inclusive culture where you truly matter and grow
🌱 Work‑Life Balance & Wellbeing: Enjoy flexibility and holistic wellbeing programs designed for different life stages
What’s in It for You - our Benefits
Competitive salary package, annual bonus and vacation bonus
Private medical insurance & life insurance & 24 Hours Accident Insurance
Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
Flexible working schedule & Hybrid Work from Home/Work from Office option
Meal allowance and access to our private canteen
Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
Fresh fruits every day in the office
Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
Application Process
Apply Online: Submit your CV through our career portal.
Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.
Assessment: You may be invited to complete an online test and a phone call for language skills.
Interviews: Participate in virtual or in-person interviews with the hiring team.
Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.
We aim to keep the process transparent and efficient. You’ll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process
About P&G
We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we’re committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com.
Apply now and start your journey with P&G—where your ideas and passion create real impact.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.
Job Schedule
Full timeJob Number
R000145581Job Segmentation
Experienced ProfessionalsProcter & Gamble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.
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Fair & Transparent Compensation — Compensation is considered competitive and benchmarked against top industry peers, supported by formal pay‑equity audits and stated transparent principles. Feedback suggests pay is a strong draw, with raises described as attainable and benefits starting from day one of training.
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Healthcare Strength — Health coverage is broad and immediate, including medical, dental, vision, life and disability insurance, with mental‑health and telemedicine offerings expanded recently. This breadth and day‑one access contribute to a perception of reliable, comprehensive care.
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Parental & Family Support — Parental leave is inclusive under a global framework for all parents, with added recovery time for birth mothers. Adoption, fertility, childcare support and eldercare services further strengthen family support.
Procter & Gamble Insights
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What We Do
Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within" organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.
