About this opportunity:
We are looking for MS Core and Cloud Specialist tostrengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting. You will also support project activities, automation, and AI-driven initiatives, while working closely with stakeholders, hardware partners, and global support teams. This is a high-impact role where your expertise will directly contribute to network stability, customer experience, and the evolution of intelligent, future-ready telecom services.
What you will do:
- Deliver O&M support, ensuring availability and performance of core and cloud systems.
- Lead incident and emergency handling, providing timely resolution and RCA for critical events.
- Support project execution including new node acceptance tests and technology rollouts.
- Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
- Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
- Ensure MIR release and user access controls in line with Ericsson standards.
- Collaborate with cross-functional teams, hardware partners, and stakeholders for smooth service delivery.
- Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
- 11-16 years in Telecom O&M, Service Delivery, or Customer Support.
- 8+ Years of Hands-on experience with Ericsson Charging System.
- Exposure to AI/ML-driven operations or automation frameworks is an advantage.
- Familiarity with incident, problem, and change management processes.
- Intelligent Networks (IN), CAMEL, INAP.
- Voice Call & Signaling Routing, Network Architecture & Protocols.
- End-to-End Performance Audit & Optimization.
- IP Networking & Network Security.
- Knowledge of AI-based monitoring and data analytics tools.
- ITIL, Oracle, CCNA, Red Hat.
- Cloud, Automation, or AI/ML certifications are a plus.
- Contribute to mission-critical telecom operations impacting millions of users.
- Gain global exposure by working with regional and international support teams.
- Build future-ready expertise in AI, Cloud, and Automation technologies.
- Be part of an innovative environment that values continuous improvement and excellence.
- Develop resilience and adaptability through dynamic 24x7 shift operations.
- Bachelor's degree in Engineering (Telecom/IT/Computer Science) or equivalent.
Skills Required
- 11-16 years in Telecom O&M, Service Delivery, or Customer Support
- 8+ years hands-on experience with Ericsson Charging System
- Bachelor's degree in Engineering (Telecom/IT/Computer Science) or equivalent
- Familiarity with incident, problem, and change management processes
- Intelligent Networks (IN), CAMEL, INAP
- Voice call and signaling routing; network architecture and protocols
- End-to-end performance audit and optimization experience
- IP networking and network security
- ITIL
- Oracle
- CCNA
- Red Hat
- Exposure to AI/ML-driven operations or automation frameworks
- Cloud, Automation, or AI/ML certifications
- Knowledge of AI-based monitoring and data analytics tools
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
