Our Opportunity
We are seeking a proactive and detail-oriented Engagement Coordinator to play a vital role in maintaining and enhancing our customer engagement efforts. This position involves managing a network of contracted 1099 artists, overseeing the quality and timeliness of their work, and ensuring a seamless experience for our customers. With a focus on creativity and operational excellence, this role contributes to Chewy's mission of delighting pet parents with personalized and memorable experiences.
What You'll Do:
- Manage the 1099 Artist Network:
- Onboard new artists and maintain ongoing relationships within the network.
- Monitor performance, provide feedback, and address escalations related to quality or timeliness.
- Ensure all artist submissions meet company standards and are returned within agreed-upon timeframes.
- Quality Assurance and Coordination:
- Review customer-submitted pet photos to ensure quality for processing.
- Assign photo batches to artists and oversee the workflow for timely completion.
- Conduct quality checks on final submissions and communicate improvements as needed.
- Customer-Focused Tasks:
- Process and review requests from internal teams (e.g., customer service, PR, social media) and curate thoughtful, personalized gifts for customers.
- Engage creatively to craft custom card messages.
- Ensure customer information is handled securely and disposed of appropriately.
- Operational Tasks:
- Operate standard office equipment, including printers, scanners, and laminators.
- Use Oracle and other internal tools to log and manage requests efficiently.
- Adapt to evolving business needs and assist with additional responsibilities as required.
Hourly Rate: $18/hr
What You'll Need:
- High School Diploma or GED equivalent
- Exceptional communication skills (written, verbal, and listening).
- Strong critical thinking, problem-solving, and attention to detail.
- Proficiency with Microsoft Suite and other relevant tools.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work overtime and shift schedules as needed.
- Operate with ownership and be a self-starter.
- Adaptable to change and dedicated to maintaining confidentiality with customer data.
- Demonstrated reliability and commitment to excellence.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- High School Diploma or GED equivalent
- Exceptional written, verbal, and listening communication skills
- Strong critical thinking and problem-solving skills
- Strong attention to detail
- Proficiency with Microsoft Suite and relevant tools
- Ability to multitask in a fast-paced environment
- Flexibility to work overtime and shift schedules as needed
- Ability to operate with ownership and be a self-starter
- Adaptability to change
- Commitment to maintaining customer data confidentiality
- Demonstrated reliability and commitment to excellence
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
