The Role
The End User Support Engineer will troubleshoot production environments, apply fixes, improve product quality, and refine AI prompts while collaborating with technical teams.
Summary Generated by Built In
Job Description SummaryThe AW Server team is seeking a creative, analytical, and hands‑on End User Support Engineer who comfortably works with modern AI tools.
AW Server is a leading visualization platform used by radiologists for 2D–3D advanced visualization, clinical collaboration, and medical image review. The team partners closely with Service, Product Owners, Technical Leads, and Software Developers to troubleshoot global production environments and deliver a first class customer experience.
This is a hands‑on, software‑focused support engineering role. The position sits between L3 Technical Support and Software Engineering, with a strong emphasis on Linux‑based troubleshooting, automation, and GenAI‑powered support tooling. We are looking for a technically strong engineer with software and Linux experience who enjoys troubleshooting complex systems and using automation and GenAI tools to improve support workflows.Job DescriptionRoles and Responsibilities
AW Server is a leading visualization platform used by radiologists for 2D–3D advanced visualization, clinical collaboration, and medical image review. The team partners closely with Service, Product Owners, Technical Leads, and Software Developers to troubleshoot global production environments and deliver a first class customer experience.
This is a hands‑on, software‑focused support engineering role. The position sits between L3 Technical Support and Software Engineering, with a strong emphasis on Linux‑based troubleshooting, automation, and GenAI‑powered support tooling. We are looking for a technically strong engineer with software and Linux experience who enjoys troubleshooting complex systems and using automation and GenAI tools to improve support workflows.Job DescriptionRoles and Responsibilities
- Collaborate with Support Engineers, Product Owners, Tech Leads, and Software Developers to analyze and troubleshoot production environments globally.
- Apply fixes based on existing documentation.
- Improve product quality by reporting new issues and by partnering with Engineering teams to design more reliable system components.
- Ensure that relevant software documentation is kept up to date for the service team.
- Develop and continuously refine AI prompts used by Support Engineers.
- Maintain and evolve GenAI solutions owned by the team.
- Bachelor’s degree in STEM fields or equivalent knowledge.
- Demonstrated professional experience in similar multinational environment.
- Previous professional experience in Software Engineering role.
- Good understanding of GenAI fundamentals, especially prompt engineering
- Hands‑on Linux experience in troubleshooting, log analysis, permissions, and system‑level diagnostics
- Hands‑on experience writing scripts or small tools (e.g. Python, Go, Bash)
- Familiarity with DevOps practices and tools.
- High motivation to learn new technologies and work in a rapidly evolving field.
- High level understanding of Cybersecurity principles.
- Fluent English communication skills.
- Experience working with advanced AI/ML Tools.
- Experience working with Agentic Workflows.
- Knowledge of containerization.
- Experience with Agile Methodologies.
- Background in medical imaging or familiarity with the DICOM standard.
This role is NOT:
- a classic IT Support or Service Desk position
- focused on M365, SharePoint, or end‑user tooling
- an infrastructure‑only or system administrator role
- a BI / reporting / dashboard development position
- Flexible hybrid work setup: 2 days in the office, 3 days working from home.
- Innovation‑driven culture: Access to internal research, training programs, and innovation events.
- Professional growth: Continuous learning opportunities and exposure to cutting‑edge GenAI work.
- Competitive compensation recognizing your impact and skills.
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Relocation Assistance Provided: No
Skills Required
- Bachelor's degree in STEM fields or equivalent knowledge
- Demonstrated professional experience in similar multinational environment
- Previous professional experience in Software Engineering role
- Good understanding of GenAI fundamentals, especially prompt engineering
- Advanced Linux/Unix proficiency
- Knowledge of at least one programming language
- Familiarity with DevOps practices and tools
- High motivation to learn new technologies and work in a rapidly evolving field
- High level understanding of Cybersecurity principles
- Fluent English communication skills
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
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The Company
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
