Chewy is looking for a Program Manager for the Category Management (CM) team to support Strategy & Training in our Plantation, FL headquarters! You will collaborate with key partners to understand overall category strategy and then will develop training programs to drive the growth and performance of our CM teams. This role will own cross-functional relationships and strategically partner with the business to build impactful learning solutions, and drive adoption of outstanding practices. You will come from a merchandising or spent time in a related category management role for credibility and be ready to take on a broader role working with leadership to enable the next generation of Category Managers at Chewy. We have an incredible product offering surrounded by outstanding Team Members, and you'll be instrumental in ensuring our teams are equipped with the digital, analytical, and strategic skills needed to grow.
What You'll Do:
- Partner with executive leadership to assess strategic priorities and how they will be rolled out to CM teams. Priorities will cut across digital merchandising, vendor management, pricing, analytics and Chewy tools
- Design, implement, and continuously improve interactive, engaging onboarding and training programs tailored to both brand-new Category Analysts (recent college graduates) and tenured hires joining our Category Management and Merchandising teams. Programs should be scalable, and apply AI tooling where applicable
- Ensure all experiences are multifaceted, hands-on, and learner-centered, incorporating simulations, real-world projects, gamification, and interactive workshops
- Apply data-driven analysis to evaluate program efficiency, identify skill gaps, and optimize strategy & launch processes for trends and critical metrics
- Lead the full lifecycle of training programs from needs assessment through content creation, delivery, and post-program evaluation
- Build learning roadmaps aligned to key business objectives including profitability, assortment expansion, customer experience, and vendor relations
- Curate and develop a library of digital resources and best-practice guides specific to category management
What You'll Need:
- Bachelor's degree or equivalent experience preferred
- Experience implementing training or experience in Category Management strategy
- Validated experience working directly in or supporting ecommerce, merchandising, or category management functions
- Prior experience as a Category Manager
- Experience with onboarding both green professionals and tenured industry authorities
- Highly skilled at using metrics and analytics to drive decision-making and demonstrate impact
- Ability to thrive in a multifaceted, fast-paced, high-growth environment
- Some travel may be required, based on business needs
#LI-BB2
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
