Chewy is looking for a Program Manager for the Category Management (CM) team to support Strategy & Training in our Plantation, FL headquarters! You will collaborate with key partners to understand overall category strategy and then will develop training programs to drive the growth and performance of our CM teams. This role will own cross-functional relationships and strategically partner with the business to build impactful learning solutions, and drive adoption of outstanding practices. You will come from a merchandising or spent time in a related category management role for credibility and be ready to take on a broader role working with leadership to enable the next generation of Category Managers at Chewy. We have an incredible product offering surrounded by outstanding Team Members, and you'll be instrumental in ensuring our teams are equipped with the digital, analytical, and strategic skills needed to grow.
What You'll Do:
- Partner with executive leadership to assess strategic priorities and how they will be rolled out to CM teams. Priorities will cut across digital merchandising, vendor management, pricing, analytics and Chewy tools
- Design, implement, and continuously improve interactive, engaging onboarding and training programs tailored to both brand-new Category Analysts (recent college graduates) and tenured hires joining our Category Management and Merchandising teams. Programs should be scalable, and apply AI tooling where applicable
- Ensure all experiences are multifaceted, hands-on, and learner-centered, incorporating simulations, real-world projects, gamification, and interactive workshops
- Apply data-driven analysis to evaluate program efficiency, identify skill gaps, and optimize strategy & launch processes for trends and critical metrics
- Lead the full lifecycle of training programs from needs assessment through content creation, delivery, and post-program evaluation
- Build learning roadmaps aligned to key business objectives including profitability, assortment expansion, customer experience, and vendor relations
- Curate and develop a library of digital resources and best-practice guides specific to category management
What You'll Need:
- Bachelor's degree or equivalent experience preferred
- Experience implementing training or experience in Category Management strategy
- Validated experience working directly in or supporting ecommerce, merchandising, or category management functions
- Prior experience as a Category Manager
- Experience with onboarding both green professionals and tenured industry authorities
- Highly skilled at using metrics and analytics to drive decision-making and demonstrate impact
- Ability to thrive in a multifaceted, fast-paced, high-growth environment
- Some travel may be required, based on business needs
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Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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