We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you, do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is expanding its indirect procurement capabilities with a dedicated P2P Support Senior Analyst role to oversee supplier enablement and system support across the Procure-to-Pay (P2P) lifecycle. Reporting to the Indirect Procurement Lead within Accounting Operations, this role is critical to ensuring that Coupa is fully optimized for operational efficiency and a seamless supplier experience. You will drive continuous improvements in enablement processes that directly impact Chewy's indirect procurement success. Success in this role will require a strong commitment to Chewy's Operating Principles-putting the customer first, delivering results, earning trust, operating at depth, and accelerating time as you work to streamline procurement systems and elevate the supplier and stakeholder experience.
What You'll Do:
- Serve as the escalation point for the Indirect Procurement Support Desk, managing supplier enablement and Coupa system support inquiries
- Manage Coupa Supplier Portal setup and XML/cXML integration testing
- Coordinate and implement hosted and punchout catalog setups in Coupa
- Review configuration requests and evaluate Coupa feature enhancement releases to determine applicability and impact on the current system
- Monitor supplier Coupa system usage and report insights to the P2P Manager III
- Collaborate with Procurement, IT, and Finance teams to enhance Coupa capabilities
- Provide guidance to support desk team members, ensuring timely resolution of escalations from vendors and end users
- Identify and resolve operational bottlenecks proactively
- Manage multiple concurrent projects related to supplier enablement, and support operations
What You'll Need:
- 3-5+ years of experience in procurement operations, supplier enablement, or system support
- Bachelor's degree in a relevant field (e.g., Business Administration, Supply Chain, Finance, Information Systems), or equivalent experience in a related role. MBA or certifications (e.g., P2P, PMP) preferred.
- Strong strategic leadership skills
- Proven ability to optimize procurement processes, especially within Coupa
- Experience managing hosted and punchout catalog setups and updates
- Familiarity with XML/cXML integrations and supplier onboarding workflows
- Experience in evaluating enhancement releases and testing system functionality to support those enhancements
- Strong communication and stakeholder management skills
- Ability to monitor performance metrics and translate insights into operational improvements
- Working knowledge of Oracle and other procurement-related technologies
- Experience managing escalations and coordinating across cross-functional teams
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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