We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you, do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is expanding its indirect procurement capabilities with a dedicated P2P Support Senior Analyst role to oversee supplier enablement and system support across the Procure-to-Pay (P2P) lifecycle. Reporting to the Indirect Procurement Lead within Accounting Operations, this role is critical to ensuring that Coupa is fully optimized for operational efficiency and a seamless supplier experience. You will drive continuous improvements in enablement processes that directly impact Chewy's indirect procurement success. Success in this role will require a strong commitment to Chewy's Operating Principles-putting the customer first, delivering results, earning trust, operating at depth, and accelerating time as you work to streamline procurement systems and elevate the supplier and stakeholder experience.
What You'll Do:
- Serve as the escalation point for the Indirect Procurement Support Desk, managing supplier enablement and Coupa system support inquiries
- Manage Coupa Supplier Portal setup and XML/cXML integration testing
- Coordinate and implement hosted and punchout catalog setups in Coupa
- Review configuration requests and evaluate Coupa feature enhancement releases to determine applicability and impact on the current system
- Monitor supplier Coupa system usage and report insights to the P2P Manager III
- Collaborate with Procurement, IT, and Finance teams to enhance Coupa capabilities
- Provide guidance to support desk team members, ensuring timely resolution of escalations from vendors and end users
- Identify and resolve operational bottlenecks proactively
- Manage multiple concurrent projects related to supplier enablement, and support operations
What You'll Need:
- 3-5+ years of experience in procurement operations, supplier enablement, or system support
- Bachelor's degree in a relevant field (e.g., Business Administration, Supply Chain, Finance, Information Systems), or equivalent experience in a related role. MBA or certifications (e.g., P2P, PMP) preferred.
- Strong strategic leadership skills
- Proven ability to optimize procurement processes, especially within Coupa
- Experience managing hosted and punchout catalog setups and updates
- Familiarity with XML/cXML integrations and supplier onboarding workflows
- Experience in evaluating enhancement releases and testing system functionality to support those enhancements
- Strong communication and stakeholder management skills
- Ability to monitor performance metrics and translate insights into operational improvements
- Working knowledge of Oracle and other procurement-related technologies
- Experience managing escalations and coordinating across cross-functional teams
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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